Role     ::     Genesys Developer Location ::     Newark, NJ/Ft. Washington, PA RESPONSIBILITIES • Design, Configure, Develop, and Support Conversational IVR’s, & Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex & Lambda. • Lead implementation of API / Web Service integrations to back-end systems (REST, Json, and SQL database) • Using agile methodologies, partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience. • Lead implementation of Inbound & Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Customer Journeys, and Reporting • Support and maintain existing Avaya Telephony and Contact Center solutions, and demonstrate complex problem-solving skills QUALIFICATIONS • 5+ years’ of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc) • 2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaaS Cloud solution. • Experience in AWS Lex & Lambda for development of ChatBot/VoiceBot • 4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience • 4+ years of writing code in common programming languages such as NodeJS, Java, .Net, Python • Experience using CICD tools such as BitBucket, Jenkins, AWS Code Pipeline etc • Experience integrating with CRM apps including SalesForce and ServiceNow is a plus • Experience with Genesys-Pure-Cloud or Genesys Engage, hands on implementation, Configuration, deployments to production and support is a plus. • Integrations with CRM Systems • Agile knowledge with SAFe or NWOW framework is preferred • • Experience involving digital transformation activities in large organization is a plus