Genesys Engineer

Our client, a leader in technology solutions, is seeking a Genesys Engineer to join their team. As a Genesys Engineer, you will be part of the technical team supporting critical communication systems. The ideal candidate will have strong analytical skills, excellent problem-solving abilities, and a collaborative mindset which will align successfully in the organization. Job Title: Genesys Engineer Location: Charlotte, NC Pay Range: Competitive What's the Job? • Manage and support the deployment of Genesys Engage - On Premise Applications. • Oversee the configuration and maintenance of SIP Servers, Resource Manager, and other Genesys components. • Provide production support and troubleshoot issues related to server and networking fundamentals. • Utilize Unix/Linux environments, Apache, and TomCat for system management. • Implement and manage callback services and Universal Routing Server functionalities. What's Needed? • 5 years' experience with Genesys Engage - On Premise Applications. • Expertise in Genesys Framework/Management components, including MCP and CUCM Tservers. • Strong knowledge of Java (versions 8 and 17) and service management tools like ServiceNow. • Familiarity with Kanban methodologies for project management. • Solid understanding of firewalls and network security protocols. What's in it for me? • Opportunity to work with cutting-edge technology in a dynamic environment. • Collaborative team culture that values innovation and creativity. • Professional development opportunities to enhance your skills. • Engagement in diverse projects that challenge your technical expertise. • Access to a supportive network of professionals in the industry. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.