FUSTIS LLC
Genesys Engineer
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for a Genesys Engineer with a contract length of unspecified duration, offering a competitive pay rate. Key skills include Genesys Cloud certifications, expertise in Agentic AI and Generative AI, full-stack development, and cloud-native AI deployment.
🌎 - Country
United States
💱 - Currency
$ USD
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💰 - Day rate
480
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🗓️ - Date
April 7, 2026
🕒 - Duration
Unknown
-
🏝️ - Location
Remote
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📄 - Contract
Unknown
-
🔒 - Security
Unknown
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📍 - Location detailed
Texas, United States
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🧠 - Skills detailed
#Programming #Alation #Compliance #DevOps #IAM (Identity and Access Management) #Databases #Scripting #NLU (Natural Language Understanding) #Docker #JavaScript #Kubernetes #React #Automated Testing #ML (Machine Learning) #Lambda (AWS Lambda) #TypeScript #Hugging Face #API (Application Programming Interface) #Scala #AI (Artificial Intelligence) #Microservices #Automation #S3 (Amazon Simple Storage Service) #Anomaly Detection #AWS (Amazon Web Services) #Deployment #Terraform #Cloud #Python
Role description
Position : Genesys Cloud Engineer
Location : 100% Remote
Job Description:
A professional with Genesys Cloud certifications, strong Agentic AI & Generative AI expertise, full-stack development skills, and experience deploying cloud-native AI solutions for CX automation.
Required Skills:
Core Platform & Certifications
• Genesys Cloud CX Professional Certification
• Genesys Cloud AI – Digital Bots & Knowledge Certification
• Genesys Cloud Developer Certification
• Hands-on experience with: Genesys Cloud AI Studio (AI Guides, Agentic Virtual Agents, Copilots)
• Digital Bots: Development, deployment, testing & optimization
• Knowledge Workbench, Optimizer, Portal
• Intent Miner / Intent Management
• Architect flow integration with bots & AI
• Genesys Cloud APIs & platform integrations
Agentic AI & Generative AI Skills
• Agentic AI architectures: Autonomous agents, multi-agent systems, tool-use agents
• Prompt engineering & system prompt tuning
• RAG pipelines & vector databases
• LLM integration: OpenAI GPT, Anthropic Claude, Google Gemini, Hugging Face
• AI orchestration, reasoning, anomaly detection & human-in-the-loop escalation
• Familiarity with MCP framework (Genesys agentic roles)
• Generative AI applications for CX automation
Programming & Full-Stack Development
• Python (AI/ML scripting & backend)
• JavaScript / TypeScript (front-end & full-stack)
• Go (backend services for Genesys Innovation roles)
• Node.js + React.js
• RESTful API design & microservices architecture
Cloud, DevOps & Infrastructure
• AWS services: Bedrock, Lambda, ECS, S3, IAM, CloudFormation
• Kubernetes & Docker (containerization & orchestration)
• CI/CD pipelines, automated testing, Terraform
• Cloud-native scalable AI application deployment
CX / Contact-Center Domain Expertise
• Conversational AI / Natural Language Understanding (NLU)
• Omnichannel customer journey orchestration
• Voice AI & multimodal interfaces
• Bot insights, analytics & performance optimization
Additional Keywords
• Responsible AI / AI governance & compliance
• Full-stack AI application development on Genesys Cloud
• Integration of AI agents with Genesys Copilot & routing
• Production troubleshooting & optimization of agentic systems
Position : Genesys Cloud Engineer
Location : 100% Remote
Job Description:
A professional with Genesys Cloud certifications, strong Agentic AI & Generative AI expertise, full-stack development skills, and experience deploying cloud-native AI solutions for CX automation.
Required Skills:
Core Platform & Certifications
• Genesys Cloud CX Professional Certification
• Genesys Cloud AI – Digital Bots & Knowledge Certification
• Genesys Cloud Developer Certification
• Hands-on experience with: Genesys Cloud AI Studio (AI Guides, Agentic Virtual Agents, Copilots)
• Digital Bots: Development, deployment, testing & optimization
• Knowledge Workbench, Optimizer, Portal
• Intent Miner / Intent Management
• Architect flow integration with bots & AI
• Genesys Cloud APIs & platform integrations
Agentic AI & Generative AI Skills
• Agentic AI architectures: Autonomous agents, multi-agent systems, tool-use agents
• Prompt engineering & system prompt tuning
• RAG pipelines & vector databases
• LLM integration: OpenAI GPT, Anthropic Claude, Google Gemini, Hugging Face
• AI orchestration, reasoning, anomaly detection & human-in-the-loop escalation
• Familiarity with MCP framework (Genesys agentic roles)
• Generative AI applications for CX automation
Programming & Full-Stack Development
• Python (AI/ML scripting & backend)
• JavaScript / TypeScript (front-end & full-stack)
• Go (backend services for Genesys Innovation roles)
• Node.js + React.js
• RESTful API design & microservices architecture
Cloud, DevOps & Infrastructure
• AWS services: Bedrock, Lambda, ECS, S3, IAM, CloudFormation
• Kubernetes & Docker (containerization & orchestration)
• CI/CD pipelines, automated testing, Terraform
• Cloud-native scalable AI application deployment
CX / Contact-Center Domain Expertise
• Conversational AI / Natural Language Understanding (NLU)
• Omnichannel customer journey orchestration
• Voice AI & multimodal interfaces
• Bot insights, analytics & performance optimization
Additional Keywords
• Responsible AI / AI governance & compliance
• Full-stack AI application development on Genesys Cloud
• Integration of AI agents with Genesys Copilot & routing
• Production troubleshooting & optimization of agentic systems
