Genesys Engineer
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for a Genesys Engineer with a contract length of "unknown," offering a pay rate of "unknown." Key skills include IVR/Web Messaging solutions, API integration, Agile methodology, and experience with NLU technologies.
🌎 - Country
United States
💱 - Currency
$ USD
💰 - Day rate
Unknown
Unknown
🗓️ - Date discovered
May 21, 2025
🕒 - Project duration
Unknown
🏝️ - Location type
Unknown
📄 - Contract type
Unknown
🔒 - Security clearance
Unknown
📍 - Location detailed
Harris County, TX
🧠 - Skills detailed
#Agile #Cloud #REST (Representational State Transfer) #SAML (Security Assertion Markup Language) #Web Services #Jenkins #API (Application Programming Interface) #Terraform #NLU (Natural Language Understanding) #GitHub #GraphQL #Documentation #JSON (JavaScript Object Notation)
Role description
Jd
• Design, develop, and maintain IVR and Web Messaging solutions using Genesys Cloud CX.
• Analyze business requirements and help define acceptance criteria for new features and enhancements.
• Collaborate with cross-functional teams including Middleware and Salesforce teams.
• Write and execute test plans within an Agile development environment.
• Troubleshoot and resolve production issues related to IVR and Web Messaging systems.
• Integrate API/Web Services (REST, GraphQL, JSON) and implement authentication protocols (OAuth, SAML).
• Configure agent desktop scripts, data tables, and schedules.
• (Preferred) Work with NLU/Voice Bot technologies such as Dialogflow, Genesys Dialog Engine, or Amazon Lex.
• (Preferred) Utilize Genesys WFM, reporting tools, Cyara, and CI/CD tools (GitHub, Jenkins, Terraform).
• Create strong documentation and collaborate technically with team members.
• Guide stakeholders on best practices and provide technical expertise.
Jd
• Design, develop, and maintain IVR and Web Messaging solutions using Genesys Cloud CX.
• Analyze business requirements and help define acceptance criteria for new features and enhancements.
• Collaborate with cross-functional teams including Middleware and Salesforce teams.
• Write and execute test plans within an Agile development environment.
• Troubleshoot and resolve production issues related to IVR and Web Messaging systems.
• Integrate API/Web Services (REST, GraphQL, JSON) and implement authentication protocols (OAuth, SAML).
• Configure agent desktop scripts, data tables, and schedules.
• (Preferred) Work with NLU/Voice Bot technologies such as Dialogflow, Genesys Dialog Engine, or Amazon Lex.
• (Preferred) Utilize Genesys WFM, reporting tools, Cyara, and CI/CD tools (GitHub, Jenkins, Terraform).
• Create strong documentation and collaborate technically with team members.
• Guide stakeholders on best practices and provide technical expertise.
