HR Manager

Job Title: HR Manager Type: Contract Location: Oakland, CA Duration: February 27, 2026 – February 26, 2027 Top Skill Sets Looking For • Executive Communications • Industrial/Organizational Psychology • Partnering with HR Business Partners Position Summary The Principal, People Insights & Coworker Listening Strategy is the enterprise leader of PG&E’s CX² initiative (Coworker × Customer Experience), Voice of the Coworker (VoC) programs, and all survey-based cultural measurement tied to CEO scorecard. This role defines and operationalizes listening system standards, oversees vendor partnerships, and drives end-to-end survey strategy—from concept to implementation to results activation. The principal partners work across the business to deliver insights that inform executive decisions, drive continuous improvement, and enable cultural transformation at scale. Job Responsibilities • Own strategy, standards, and execution of organisation coworker listening ecosystem, including Joy Annual Survey, Pulse (Heartbeat), Always On, and Moments that Matter • Serve as the enterprise lead for CX², aligning coworker and customer listening to drive integrated insights and impact • Manage all vendor partnerships (e.g., Medallia), including scoping, contracting, delivery oversight, and continuous performance evaluation • Lead design, testing, deployment, and communications for all enterprise survey programs, ensuring consistency in voice, branding, and alignment with organisation values • Translate feedback into executive-ready dashboards, visual management tools, and action frameworks • Manage continuous improvement of all listening-related workflows, standards, and support processes • Own end-to-end consulting, design, deployment, and data delivery for all CEO scorecard-related survey initiative • Develop and deliver post-survey leadership enablement tools and communications—including results toolkits, action guides, and engagement planning template • Serve as strategic advisor to senior leaders on the interpretation and activation of people data across the enterprise • Champion alignment between coworker experience (EX), customer experience (CX), DEIB, and PG&E’s True North culture strategy Qualifications Minimum: • Bachelor’s degree in Human Resources, Organizational Psychology, Data Analytics, Business, or related field • 8+ years of experience in employee listening, people analytics, EX/CX strategy, or organizational effectiveness • Demonstrated experience leading large-scale enterprise survey programs and vendor partnerships • Expertise in survey design, deployment, and analysis, including qualitative and quantitative methodologies • Strong written and verbal communication skills, with a proven ability to influence at the executive level • High proficiency with survey and visualization tools (e.g., Medallia, Qualtrics, Power BI, Tableau Desired • Master’s degree in a related field • Background in change management, continuous improvement, or customer experience • Experience operating within unionized or operationally complex organizations • Familiarity with Lean and Agile methodologies for service and insight delivery Skills: people,customer experience,continuous improvement,cx,employee