IFS Support Analyst

Job Title: IFS Support Analyst Contract Remote The : An IFS Support Analyst primarily provides technical and functional support for the IFS Enterprise Resource Planning (ERP) system. Their responsibilities include user creation, troubleshooting issues, configuring the system, and ensuring the system aligns with business needs and processes. They act as a bridge between technical aspects of IFS and business users, often collaborating with various teams to optimize system performance and resolve problems. Troubleshooting and Issue Resolution: Investigating and resolving technical and functional issues related to the IFS ERP system, including application functionality, performance, and data integrity. This often involves triaging tickets, performing root cause analysis, and implementing solutions within defined service level agreements (SLAs). System Configuration: Creation of users and assigning permissions. Configuring the IFS system to meet specific business requirements, including customizing lobbies. Collaboration and Communication: Working with business users, cross-functional teams (e.g., Finance, Sales, Supply Chain), and external vendors to resolve issues, implement changes, and improve system utilization. Documentation and Training: Creating and maintaining system documentation, including knowledge articles, troubleshooting guides and training materials, and providing training to end-users. Process Improvement: Identifying opportunities to optimize business processes through the use of IFS technology and recommending improvements to workflows. Data Management: Ensuring the integrity and accuracy of data within the IFS system. Bachelor’s degree in Computer Science, Information Technology, or a related field. Proven experience as an IFS Support Analyst. Strong understanding of IFS ERP system, including its modules (Finance, Manufacturing, Supply Chain Management, Document Management, HR, CRM, Project Management, Procurement), functionality, and best practices. Modules used CRM Document Management Finance HR Lobbies Manufacturing Procurement Project Management Quality S&OP Service and Maintenance Supply Chain Management Excellent analytical and problem-solving skills. Strong communication and interpersonal skills to collaborate with various stakeholders. IFS certification or relevant technical certifications. Knowledge of IFS Apps 10 or IFS Cloud Experience with database systems (e.g. Oracle) and SQL. Knowledge of additional ERP systems is a plus. Knowledge of Service Now. Customer Service Orientation. A commitment to providing excellent customer service and support to end-users. Knowledge of: Crystal Reports Export Master Nice Label Novacura Flow OpenText Freeway EDI Qlik Sense Job Type: Contract Pay: $60.00 - $80.00 per hour People with a criminal record are encouraged to apply Application Question(s): IFS Experience required Work Location: Remote