Job Title: Mid-Levl Business Analyst Location: Deerfield Beach, FL 33442 (Hybrid – 3 days onsite/week) Type: 6M contract ongoing Pay Rate: $28-32/hr Must-Haves: • Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related field. • 3–5 years of experience in business analysis, including requirements gathering and stakeholder engagement. • 1–3 years of experience in service desk, helpdesk, or application support roles. • Familiarity with: • SSO integrations and SAML authentication • Microsoft Dynamics CE • SharePoint-based applications • Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). • Experience with ITSM tools such as ServiceNow and Azure DevOps (ADO). • Strong analytical, problem-solving, and communication skills. • Ability to translate technical concepts for business users and vice versa. • Willingness to take on on-call responsibilities as needed. Pluses: • Certifications such as CBAP, CDMP, CBIP, or ITIL Foundation. • Experience in the automotive industry or supporting dealership operations. • Familiarity with cloud environments (Azure preferred); cloud certification is a plus. • Exposure to data analysis tools (e.g., SQL, Power BI, Excel PivotTables). • Experience with Agile or Waterfall project methodologies. • Ability to create process flows, use cases, and business process diagrams. Job Description: We are seeking a hybrid Business Analyst / Service Desk Analyst to support both technical troubleshooting and business process improvement initiatives. This role is ideal for professionals with 1–3 years of service desk or application support experience who are ready to grow into a business analyst role. You’ll work closely with internal stakeholders, including dealership teams, to resolve issues, gather and analyze requirements, and support enterprise systems such as Microsoft Dynamics CE. This position requires a solid understanding of business change processes, the ability to assess impacts, and strong documentation and communication skills. Familiarity with SSO integrations, SAML authentication, and a willingness to take on on-call responsibilities are essential.