Information Technology Business Analyst

Duration: 1 year extending contract (expected to be a multi year contract) W2 We are seeking a Business Analyst to join a small, highly analytical IT solutions team. This role focuses on front-end solution analysis—reviewing incoming IT requests, evaluating existing tools and technologies, and recommending the best-fit solutions before approval and implementation. This is not a traditional data analyst role. Instead, this position is ideal for a self-motivated business analyst who thrives in ambiguity. We’re looking for someone who enjoys researching technology requests, independently assessing solutions, and driving clear recommendations forward. The team operates in a ticket-based model and emphasizes quality analysis over volume, handling a limited number of complex requests each week. Day-to-Day Responsibilities • Analyze incoming IT solution requests and interview requestors to analyze underlying need and explore relevant surrounding context • Determine whether existing city-approved tools or platforms already meet the requested need • Conduct market research and compare viable solutions in a variety of business factors that change from case to case • Evaluate solutions from multiple perspectives, including: • Functionality and unique value add • Usability and long-term maintenance requirements • Cost, compliance, and vendor reliability • Integration with existing systems • Collaborate with IT Architects (2 on the team) to align recommendations • Document findings, risks, and recommendations clearly for approval and implementation decisions • Support 3–4 complex solution analysis tickets per week, each requiring thoughtful and detailed review Must Haves • Bachelor’s degree • 2+ years of experience in an IT-related role with broad exposure to technology domains • Strong analytical and problem-solving skills • Excellent written and verbal communication skills • Ability to manage and prioritize multiple requests while producing high-quality analysis • Business Analysis certifications (CBAP, CCBA, PMI-PBA, or similar) Pluses • Experience working with ticket-based workflows • Experience performing solution or systems analysis within IT organizations • Familiarity with cybersecurity, IT architecture concepts, or infrastructure environments • Public sector or regulated environment experience