Information Technology Business Analyst

Intepros is in need of a talented Business Analyst for their valued client! Senior IT Business Analyst Location: Hybrid (3 days onsite) – Duluth, GA (preferred), San Antonio, TX, or Minneapolis, MN Overview We are seeking a Senior IT Business Analyst to serve as a hands-on partner between business stakeholders and IT teams. This role focuses on business process discovery, requirements elicitation, and high-quality documentation—not people management. The ideal candidate excels at translating business needs into clearly defined functional requirements that drive efficient, data-informed solutions. Key Responsibilities • Engage business leaders and stakeholders to understand objectives, challenges, and opportunities for process and system improvement • Lead requirements elicitation activities including interviews, workshops, and documentation reviews • Analyze and document business processes, workflows, and use cases with a high level of accuracy and consistency • Develop clear, well-structured artifacts such as business requirements documents (BRDs), functional requirements, process flows, and data mappings • Collaborate closely with Business Relationship Managers (BRMs), Product Owners, IT teams, vendors, and subject matter experts to support solution delivery • Drive the business agenda throughout the solution lifecycle and support implementation activities • Evaluate current systems and procedures to identify optimization opportunities and recommend feasible solutions • Analyze business and operational data to support decision-making and reporting • Identify, communicate, and help manage risks, dependencies, and change impacts • Function as a liaison between internal teams and external vendors • Adapt quickly to changing priorities and manage ambiguity in fast-paced environments Required Skills & Experience • 3–5+ years of hands-on Business Analyst experience (individual contributor role) • Strong background in business process design, discovery, and documentation • Excellent written and verbal communication and documentation skills • Proven experience gathering, organizing, and maintaining business process and workflow documentation • Ability to analyze data, trends, and operational metrics to develop actionable recommendations • Experience working cross-functionally with business and technical teams • Strong problem-solving and process improvement mindset • Comfortable working in evolving, ambiguous environments Preferred Technical Knowledge • Exposure to ACD, IVR, CTI, and cloud telephony environments • Understanding of systems, software, and core technology concepts • Familiarity with SQL, Excel, and data analysis or reporting tools • Awareness of data modeling or requirements engineering methodologies Education • Bachelor’s degree required