Information Technology Business Analyst

A confidential public‑sector organization is seeking an experienced Business Analyst – Advanced to support its Information Technology Services Project Management Office (PMO). This role plays a key part in analyzing business processes, documenting workflows, supporting system implementations, and ensuring successful delivery across multiple IT initiatives. This opportunity is ideal for a Business Analyst who excels at bridging business needs and technical solutions within complex, enterprise‑level environments. Business Process Analysis & Workflow Mapping • Facilitate working sessions with business and technical stakeholders • Document current‑state and future‑state workflows, process maps, and narratives • Identify opportunities for process improvement, automation, and efficiency gains • Produce clear documentation including workflow diagrams, SOPs, and process artifacts System Integration & Data Flow Analysis • Document system integrations and data flows between enterprise applications • Analyze system dependencies, upstream/downstream impacts, and integration risks • Collaborate with technical teams to understand APIs, interfaces, and data exchange Requirements Gathering & Documentation • Gather, analyze, and document business and functional requirements • Translate business needs into structured artifacts such as: • Business Requirements Documents (BRDs) • Functional requirements • Use cases and user stories • Requirements traceability matrices PMO & Project Support • Support project managers across multiple active IT projects • Assist with tracking tasks, action items, and deliverables • Maintain and organize project documentation Stakeholder Engagement & Testing Support • Facilitate workshops to validate workflows and system functionality • Support system testing activities, including UAT documentation and validation • Ensure implemented solutions align with documented requirements Required Qualifications • Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field • 5+ years of experience as a Business Analyst supporting IT or enterprise systems • 5+ years of experience with system integrations, APIs, and data flows • 5+ years of experience gathering and documenting business and functional requirements • Strong experience facilitating meetings and workshops with diverse stakeholders Nice to Have • Experience supporting or working within a PMO • Experience with enterprise system implementations or modernization initiatives • Proficiency using process modeling tools such as Visio, Lucidchart, or similar • Public‑sector or government IT experience