Interim Customer Master Data Manager

Location: Birmingham (Hybrid working) Requirement: DBS Check Contract: Interim Assignment About the RoleHays are partnering with a local council to build a new project team focused on transforming and improving customer records. We are recruiting an Interim Customer Master Data Manager to lead a team of four and oversee all technical and operational customer data processes. This is a key role within an important transformation programme, ensuring the delivery of accurate, compliant and high-quality customer master data across the organisation. Key Responsibilities Leadership & Delivery • Lead and manage all Customer Master Data processes, ensuring accuracy, compliance and operational efficiency. • Ensure all deadlines, SLAs and targets are consistently met. • Manage, allocate and quality-check the work of a team of four. • Ensure team members are trained and able to perform duties to the required standard. Customer Records & Compliance • Deliver and maintain accurate, up-to-date and fit-for-purpose customer records. • Oversee processes relating to Accounts Receivable, Line of Business systems, compliance reporting and DDI hand-off. • Ensure all processes comply with statutory regulations, council policies and internal/external audit requirements. • Lead interactions with a wide range of stakeholders, adapting communication for varying levels of understanding. Fraud Prevention & Data Integrity • Take ownership of fraud prevention within Customer Master Data, ensuring records are accurately created and maintained. • Lead investigations into duplicate customer accounts and potential fraud cases. • Analyse complex compliance data and produce regular and ad-hoc financial reports and KPIs. Project & System Support • Support the programme with data management activities related to Oracle or SAP customer management systems. • Continue the data cleanse for newly created customer records. • Test processes and act as proof of concept/validation for new data initiatives. About YouYou will bring: • Strong experience working with Oracle or SAP for customer management or master data. • Proven experience managing customer master data, compliance and operational processes. • Experience leading teams within a data or finance environment. • Strong analytical skills and the ability to interpret complex data. • Understanding of fraud prevention processes and data governance. • A proactive, detail-oriented approach to improving data quality. If you are an experienced data professional with a background in customer records and a passion for improving data quality and compliance, please send your updated CV! Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk