IT-Sr Capability Analyst

Job Summary As a member of the OptumRx Clinical Engagement Solutions team, the Sr. Capability Analyst will support the operational and technical needs of clinical communication platforms and client onboarding processes. location: Telecommute job type: Contract salary: $32 - 42 per hour work hours: 8am to 5pm education: Bachelors Responsibilities As a member of the OptumRx Clinical Engagement Solutions team, the Sr. Capability Analyst will support the operational and technical needs of clinical communication platforms and client onboarding processes. This remote, contract-to-perm role focuses on application support, client configuration, and issue resolution across multiple pharmacy and clinical data products. The analyst will work closely with Agile Product Owners, Capability Managers, and business stakeholders to ensure timely and accurate client setup, system stability, and operational readiness. The ideal candidate will be a recent graduate with 1-3 years of experience in application support, client services, or healthcare operations. Familiarity with pharmacy data, clinical workflows, and healthcare IT systems is strongly preferred. Candidates should be available from 8:00 AM to 4:30 PM CST and comfortable working in a fast-paced, detail-oriented environment. We are looking for a proactive, collaborative team member who can troubleshoot issues, manage client configurations, and contribute to continuous improvement. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Primary Responsibilities • Provide Tier 1/Tier 2 support for clinical communication applications, including issue triage, resolution, and escalation. • Monitor system performance, data flows, and error logs to proactively identify and resolve issues. • Support onboarding and configuration of new clients and use cases. • Maintain setup documentation, configuration templates, and client-specific requirements. • Coordinate with product, IT, and business teams to ensure accurate and timely client deployments. • Participate in UAT and regression testing for new features and releases. • Validate data loads, mappings, and transformations for pharmacy and clinical datasets. • Maintain operational dashboards and reporting tools to track support metrics and client setup status. • Document SOPs, runbooks, and knowledge base articles for support and setup processes. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Required Qualifications • 1-3 years of experience in application support, client services, or healthcare operations. • Bachelor's degree in healthcare, pharmacy, information systems, or related field. • Familiarity with pharmacy data, clinical workflows, or healthcare IT systems. • Strong analytical and troubleshooting skills. • Experience with ticketing systems (e.g., ServiceNow, Jira). • Basic SQL or data querying skills. • Excellent communication and documentation abilities. • Ability to work independently and manage multiple priorities in a remote environment. Qualifications • 1-3 years of experience in application support, client services, or healthcare operations. • Bachelor's degree in healthcare, pharmacy, information systems, or related field. • Familiarity with pharmacy data, clinical workflows, or healthcare IT systems. • Strong analytical and troubleshooting skills. • Experience with ticketing systems (e.g., ServiceNow, Jira). • Basic SQL or data querying skills. • Excellent communication and documentation abilities. • Ability to work independently and manage multiple priorities in a remote environment. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.