IT Systems Management Analyst

Project Description: • Corporate Security Engineer working in our physical corporate security space of Optum Technology, dealing with building access management, visitor management, video surveillance, and alarm monitoring applications for our company. The candidate will be able to handle working on back-end infrastructure with PLM and software upgrades, understanding server and databases, tracking down and coordinating vulnerability remediations, and helping with incident tickets and support of our corporate security business partners. Responsibilities: • Support all phases of agile software development to include initiation, design, development and testing • Work with product owners and business stakeholders to gather, develop, document/write and validate business needs, requirements and specifications • Complete artifacts, including, user stories/requirements, solution design support artifacts, and others as required • Participate in and/or lead, as appropriate, process/workflow analysis and enhancements to support requirements • Discuss and resolve business, data and process issues within the team(s), across stakeholders • Research/analyze data and business processes, as needed, via quantitative and qualitative analysis for requirements and to support solutioning • Lead and/or support internal review sessions with all levels, including senior leadership • Collaborate with project stakeholders and technical teams regarding enhancements, changes, issues and defects that may impact development, data, workflow and/or functionality Mandatory Skills Description: • Basic Networking • System Troubleshooting • Windows Server Management • Windows Workstation Management, Application troubleshooting • Windows Vulnerability Management • PowerShell Scripting • Bonus - Programming skills • understanding of VM infrastructure • CyberArk • SQL - Bachelor's degree or equivalent leadership experience - 8+ years of demonstrated experience as a Capability / Business Analyst - Experience gathering and documenting requirements, user stories and supporting solution design - Experience in Agile Environment - Intermediate level of proficiency with Word, Excel, Visio, PowerPoint, and SharePoint - Experience and ability to drive detailed solutions to completion with minimal oversight (self - directed) - Experience and ability to influence course of action with diplomacy and tact when others are directly accountable for outcomes Nice-to-Have Skills Description: • Ability to manage multiple tasks and priorities in a matrix environment, strong problem-solving skills and attention to detail • Excellent time management, organizational, and prioritization skills with the ability to balance multiple priorities • Demonstrated ability to communicate ideas clearly and concisely, interface and present to leadership effectively • Communicate effectively, excellent interpersonal and communication skills, both written and verbal • Build trust and form effective relationships with stakeholders