IT Technical Senior Support Analyst

Position Title: IT Technical Senior Analyst Duration: 6 months contract to Hire Rockville,MD Onsite with some travel in 40 miles radius Essential Functions, Roles, and Responsibilities • Collaborate closely with IT Operations, IT Infrastructure, and Service Management teams to ensure IT services are delivered on time and meet quality standards. • Diagnose and resolve hardware and software issues in accordance with corporate IT standards and ITIL best practices. • Serve as the primary liaison with vendors to coordinate hardware repairs or replacements, manage software updates, and support help desk operations for both internal and remote users. • Administer and manage user, group, and endpoint accounts. • Provide onsite and remote support to scientific laboratories, assisting with the integration of analytical and measurement instrumentation with data management systems; recommend new equipment and software solutions as required for project and data needs. • Deliver technical support for workstations, servers, storage systems, and network infrastructure. • Partner with the IT Infrastructure team to monitor network performance and proactively identify and resolve potential issues. • Maintain and update documentation and knowledge bases related to standard operating procedures and hardware configurations. • Collaborate with executives and PhD‑level scientists on special project teams. • Participate in an on-call rotation and provide after-hours technical support as needed. • Perform other duties as directed. Professional Competencies • Advanced experience managing users, licenses, and security policies. • Demonstrated proficiency in mobile device management (MDM) and endpoint management using MS InTune. • Proficiency in managing user accounts, groups, permissions, and security policies using Active Directory or EntraID. • Advanced experience with Windows, macOS administration. • Understanding of LAN/WAN, VPNs, and network troubleshooting. • Familiarity with platforms like Microsoft Azure, AWS, or Google Cloud. • Knowledge of cybersecurity best practices, threat detection, and incident response. • Advanced ability troubleshooting hardware, software, and peripheral devices. • Ability to write scripts (PowerShell, Python, Bash) to automate IT processes. • Familiarity with ticketing systems like ServiceNow. • Demonstrated proficiency with enterprise-level collaboration tools and productivity software. • Ability to support AV systems and digital signage solutions. • Ability to analyze, diagnose, and resolve complex technical issues while identifying underlying causes to prevent recurrence. • Demonstrated ability and knowledge of computer systems including network infrastructure, servers, and workstation administration. • Demonstrated ability to work independently in a complex technical environment. • Demonstrated high level organizational and multi-tasking skills. • Ability to work with executives, and PhD level scientists and participate on special project teams. Experience and Education Requirements • Bachelor's degree in computer science or equivalent combination of education and experience. • Minimum 5 years of experience in a similar role. • Knowledge of PowerShell or scripting languages is a plus. • Experience with ITIL frameworks or certifications (e.g., ITIL Foundation) is a plus. • Certifications such as CompTIA Network+, Security+, or Microsoft certifications (MCSA, Azure Fundamentals, MS-102, MD-102) is also a plus.