ITSM Business Analyst - (Hybrid – Onsite 2 Days a Week). Need Locals

ITSM Business Analyst (Hybrid) Primary Location: Chicago, Illinois V-Soft Consulting is currently hiring for an ITSM Business Analyst for our premier client in Chicago, Illinois. Education And Experience » • 3+ Years of working with ITSM (ServiceNow) - Software Asset Management will be preferred given this is current a gap within the team but will not be their only responsibility. • Data Analysis: Experience using ServiceNow and Azure DevOps to extract and visualize data to determine validity and reliability for data quality. This is the current process used for software asset management while they look to move to future state using SAM with ServiceNow Workspace. • Maintain accurate software asset records in CMDB and manage EOL action plans. • Strong understanding of ITIL practices; ITIL Foundation or Intermediate certification preferred. • Experience with ServiceNow workflows and reporting. Knowledge, Skills And Abilities » • Excellent communications skills required - verbally and written with all levels of IT and business management. • Ability to work independently in a fast-paced, regulated environment. • Detail-oriented with a focus on process compliance and data integrity. • Create an inclusive working environment where change can be embraced by all backgrounds. • Ability to communicate technical topics to a non-technical audience. • Ability to break down ideas/issues into solutions. • Give and receive effective feedback across all interactions. • Seek opportunities to improve work processes, systems, etc. • Demonstrates an understanding of risk that promotes positive change aligned to the business strategy. • Deliver well-organized presentations at an appropriate level for the audience. • Champion appropriate governance and sustain a risk intelligent culture through internal relationships. • Comfortable leading operational reviews and collaborating across departments. What You’ll Do Job Responsibilities: • Identify trends and anomalies to inform process improvements and reduce service disruptions. • Partner with Change Manager and Problem Manager to analyze metrics (e.g., success rate, emergency change rate) and recommend process adjustments. • Use ServiceNow and Azure DevOps to extract and visualize operational data. • Manage the software onboarding process, ensuring alignment with ITIL and COBIT standards. • Pull information from multiple sources from within the organization while analyzing and reporting the relevant data trends for informed decision making. • Determine the validity and reliability of data; implement new analytical techniques and methods to ensure data quality and integrity. • Institute governance to optimize processes and minimize long-term risk. • Interpret policy and monitor policy compliance and regulations to ensure adherence or acceptance. • Maintain accurate software asset records in the CMDB repository and manage End-of-Life action plans. • Partner with stakeholders to create and communicate process artifacts such as complex workflow diagrams. Interested? Qualified candidates should send their resumes to fsyed@vsoftconsulting.com V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks. As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth. V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.