ITSM Business Analyst

Immediate need for a talented ITSM Business Analyst. This is a 06+months contract opportunity with long-term potential and is located in Chicago IL(Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID:25-87531 Pay Range: $70 - $80/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: • Pull information from multiple sources from within the organization while analyzing and reporting the relevant data trends for informed decision making. • Determine the validity and reliability of data; implement new analytical techniques and methods to ensure data quality and integrity. • Partner with stakeholders to create and communicate process artifacts such as complex workflow diagrams. • Institute governance to optimize processes and minimize long-term risk. • Interpret policy and monitor policy compliance and regulations to ensure adherence or acceptance. • Use ServiceNow and Azure DevOps to extract and visualize operational data. • Identify trends and anomalies to inform process improvements and reduce service disruptions. • Partner with Change Manager and Problem Manager to analyze metrics (e.g., success rate, emergency change rate) and recommend process adjustments. • Manage the software onboarding process, ensuring alignment with ITIL and COBIT standards. • Maintain accurate software asset records in the CMDB repository and manage End-of-Life action plans. Key Requirements and Technology Experience: • Key Skills: ITSM operations ,ServiceNow workflows and reporting . • 4 years' degree or equivalent experience is required. • 3+ years of hands-on experience in ITSM operations. • Strong understanding of ITIL practices; ITIL Foundation or Intermediate certification preferred. • Experience with ServiceNow workflows and reporting. • Excellent communications skills required – verbally and written with all levels of IT and business management. • Ability to work independently in a fast-paced, regulated environment. • Detail-oriented with a focus on process compliance and data integrity. • Create an inclusive working environment where change can be embraced by all backgrounds. • Ability to communicate technical topics to a non-technical audience. • Ability to break down ideas/issues into solutions. • Give and receive effective feedback across all interactions. • Seek opportunities to improve work processes, systems, etc. • Demonstrates an understanding of risk that promotes positive change aligned to the business strategy. • Deliver well-organized presentations at an appropriate level for the audience. • Champion appropriate governance and sustain a risk intelligent culture through internal relationships. • Comfortable leading operational reviews and collaborating across departments. Our client is a leading Banking Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.