Tekgence Inc
IVR Quality Assurance(Cyara)
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for an IVR Quality Assurance (Cyara) contractor, lasting "contract length". The pay rate is "pay rate". Requires 5+ years in IVR Testing, Cyara Automation, API Testing, and strong Contact Center Testing skills.
🌎 - Country
United States
💱 - Currency
$ USD
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💰 - Day rate
Unknown
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🗓️ - Date
July 24, 2026
🕒 - Duration
Unknown
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🏝️ - Location
Unknown
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📄 - Contract
Unknown
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🔒 - Security
Unknown
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📍 - Location detailed
United States
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🧠 - Skills detailed
#Microservices #Jira #POSTMAN #Agile #Quality Assurance #XML (eXtensible Markup Language) #Automation #JSON (JavaScript Object Notation) #API (Application Programming Interface)
Role description
Key Skills:
• 5+ years of IVR Testing and Cyara Automation
• Strong Contact Center Testing (IVR, ACD, CTI, Routing)
• API Testing using Postman
• Microservices testing
• Knowledge of SIP, Telephony, JSON/XML
• Agile, Jira, Confluence
Responsibilities:
• Perform end-to-end IVR and Contact Center testing.
• Develop and execute Cyara automation scripts.
• Validate Amazon Connect call flows and routing logic.
• Test APIs and microservices using Postman.
• Log defects, perform root cause analysis, and work with development teams.
• Create test plans, test scenarios, and automation frameworks.
• Collaborate with QA, Product, Telephony, and Operations teams.
Key Skills:
• 5+ years of IVR Testing and Cyara Automation
• Strong Contact Center Testing (IVR, ACD, CTI, Routing)
• API Testing using Postman
• Microservices testing
• Knowledge of SIP, Telephony, JSON/XML
• Agile, Jira, Confluence
Responsibilities:
• Perform end-to-end IVR and Contact Center testing.
• Develop and execute Cyara automation scripts.
• Validate Amazon Connect call flows and routing logic.
• Test APIs and microservices using Postman.
• Log defects, perform root cause analysis, and work with development teams.
• Create test plans, test scenarios, and automation frameworks.
• Collaborate with QA, Product, Telephony, and Operations teams.
