JD Edwards EnterpriseOne Engineer

Job Title: Junior JDE Application Support Engineer Location: USA (Remote – USA) Work Authorization Requirement (Mandatory) • US Citizen • No dual citizenship • Must be physically based in the USA • Requirement due to ITAR regulations Job Overview We are seeking a Junior JDE Application Support Engineer to support one of our manufacturing industry clients. The role involves providing Level 2 and Level 3 application support for JD Edwards EnterpriseOne (JDE), primarily within manufacturing modules. The ideal candidate will troubleshoot issues, manage incidents, support updates, assist with system performance monitoring, and collaborate with cross-functional teams to ensure high-quality support and customer satisfaction. Key Responsibilities Application & Incident Support • Provide L2/L3 support for JD Edwards EnterpriseOne • Troubleshoot issues within manufacturing modules • Log, track, and escalate incidents within defined SLAs • Perform root cause analysis for recurring issues • Contribute to permanent fixes under Problem Management User & System Administration • Handle user onboarding and offboarding tickets for JDE • Assist with software patches, updates, and deployments • Support testing and QA processes Manufacturing Module Support • Support Work Order Processing • Support Shop Floor Management • Troubleshoot issues related to: • Work orders • Inventory • Bill of Materials (BOMs) Monitoring & Performance • Analyze application logs • Monitor system performance statistics • Identify and resolve performance bottlenecks Development & Integration • Assist with development, testing, and deployment of customizations • Support data migration and integrations between JDE and other systems (e.g., MES) • Support unit testing, UAT, and integration testing Collaboration & Documentation • Work with business analysts to gather requirements • Assist in preparing technical specifications and design documents • Collaborate with development teams and business users • Create and maintain troubleshooting guides and technical documentation Required Qualifications • Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field • 1–3 years of experience with JD Edwards EnterpriseOne • Experience or familiarity with manufacturing modules (preferred) • Familiarity with PL/SQL • Experience with troubleshooting and root cause analysis • Knowledge of software support methodologies and bug tracking tools • Strong analytical and problem-solving skills • Excellent verbal and written communication skills • Ability to work independently and in a team-oriented environment