Key Responsibilities: ·        Provide L2 support for the Fiserv Enterprise Payments Platform (EPP)/Dovetail Payments and related payment systems. ·        Troubleshoot and resolve issues related to payment transactions, message flows, and integration with other systems (SWIFT, MTS, ACH). ·        Utilize Datadog to monitor payment system performance and detect anomalies. ·        Manage and maintain payment processing environments using OpenShift and Docker for containerized applications. ·        Support automation of deployment and updates using Jenkins in a CI/CD pipeline. ·        Apply Node.js expertise for scripting and development of microservices and integration with the payments platform. ·        Leverage Mainframe knowledge to support legacy payment systems and ensure smooth integration with modern platforms. ·        Use Glass box to analyze customer interactions with payment platforms and provide insights for improvement. ·        Perform root cause analysis (RCA) for recurring issues and implement long-term resolutions. ·        Collaborate with internal and external teams to resolve escalated technical issues, ensuring minimal downtime and system reliability. ·        Assist with patching, upgrades, and system configuration changes for the EPP and related platforms. ·        Document troubleshooting steps, solutions, and best practices for future reference. ·        Participate in on-call rotation to provide 24/7 support for critical systems. ·        Ensure compliance with regulatory requirements and company security policies in all system activities. Required Skills & Qualifications: ·        3+ years of experience in a support role within the payments domain, with expertise in Fiserv Enterprise Payments Platform (EPP)/ Dovetail Payments. ·        Proficiency with payment protocols such as SWIFT, MTS, and ACH. ·        Experience with Datadog for monitoring and performance analysis. ·        Strong knowledge of OpenShift and Docker for managing containerized environments. ·        Hands-on experience with Jenkins for CI/CD pipelines and automated system updates. ·        Proficiency in Node.js for developing and maintaining payment-related services. ·        Knowledge and experience with Mainframe systems for supporting legacy payments infrastructure. ·        Familiarity with Glass box for tracking and analyzing customer interactions with payment systems. ·        Strong analytical and problem-solving skills for incident management and troubleshooting. ·        Familiarity with industry standards and compliance regulations such as ISO20022, SEPA, and PCI-DSS. ·        Experience with Linux/Unix environments, basic shell scripting, and database queries. ·        Excellent communication skills for cross-team collaboration and vendor interaction. ·        Ability to work effectively in a fast-paced, high-demand environment. Preferred Skills: ·        Knowledge of automation tools for enhancing support operations. ·        Familiarity with additional payment systems and protocols. ·        Experience with ITIL processes related to incident, change, and problem management. Educational Qualifications: ·        Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.