LEAD ADMINISTRATOR L1(CONTRACT)

Job Description Job Title: LEAD ADMINISTRATOR L1(CONTRACT) City: Dallas State/Province: Texas Posting Start Date: 3/4/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description: Job Description Network Operations & SME Support Act as Network SME for enterprise LAN, WAN, Data Center, Cloud, and SD‑WAN environments. Proactively analyze and understand existing network architecture and traffic flows. Provide L3/L4 support for complex and critical network issues. Take ownership of complex troubleshooting , root cause analysis, and permanent fixes. Actively participate in and lead Major Incident (MI) bridges when required. Support on‑call rotations , including after‑hours and weekend support as needed. Incident & Problem Management Troubleshoot high‑severity incidents involving routing, switching, SD‑WAN, and cloud connectivity. Perform deep packet‑level and protocol‑level analysis (BGP, OSPF, MPLS, VPN, overlays). Drive Root Cause Analysis (RCA) and corrective/preventive actions. Work closely with vendors, ISPs, and internal teams during escalations. Documentation & Network Understanding Build, update, and maintain: SMTD (Single‑line / Solution / Service Model Technical Documents) Network Topology Diagrams High‑Level and Low‑Level Network documentation Ensure documentation accurately reflects current‑state and future‑state designs. Support audits, reviews, and transitions through accurate technical documentation. SD‑WAN & Cloud Networking Support and troubleshoot SD‑WAN solutions (Cisco Viptela, Aruba Silver Peak, Fortinet, Versa, etc.). Understand and support cloud networking (AWS / Azure / GCP), including hybrid connectivity. Assist in SD‑WAN optimization, policy tuning, QoS, and failover scenarios. Collaboration & Communication Work closely with Architects, Operations, Security, and Cloud teams. Clearly communicate technical issues and resolutions to stakeholders. Provide guidance and mentoring to L1/L2 engineers during incidents. Participate in customer and internal technical calls when required. ͏ Mandatory Skills: SD-WAN Admin . Experience: 5-8 Years . The expected compensation for this role ranges from $60,000 to $135,000 . Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options. Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law. Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.