Manager End User Services

Job title: EUC Engineer Location: Sunnyvale, CA (5 days onsite) The Senior End User Computing (EUC) Engineer is responsible for defining and delivering the strategy, architecture, and transformation of Cepheid’s end-user computing environment. This role focuses on modern workplace technologies, endpoint management, digital experience, virtualization, mobility, identity integration, and automation—ensuring a secure, scalable, and high-performing user environment across a global enterprise. This position is part of the IT Global Infrastructure & Operations team based out of Sunnyvale. In this role, you will have the opportunity to: EUC Strategy & Architecture • Define and own the enterprise EUC architecture roadmap spanning endpoint management, virtual desktops, mobility, collaboration, and digital experience. • Lead modernization initiatives across Windows, macOS, mobile platforms, and virtual desktop environments (VDI/DaaS). • Establish architecture principles for secure, scalable, and user-centric workplace computing aligned with enterprise IT strategy. • Drive alignment with Identity, Security, Network, and Cloud architectures to ensure cohesive end-to-end user experience. Modern Workplace Transformation • Lead transformation programs such as: • Device lifecycle modernization (Autopilot / zero-touch provisioning) • UEM migration (e.g., SCCM → Intune / modern management) • VDI/DaaS optimization (e.g., Azure Virtual Desktop, Citrix, VMware Horizon) • Enable hybrid work capabilities with seamless, secure, and high-performance user access from any location. • Drive digital employee experience (DEX) improvements through analytics, telemetry, and automation. Platform Engineering & Endpoint Management • Architect and govern endpoint platforms including: • Microsoft Intune / Endpoint Manager • SCCM / Configuration Manager (co-management scenarios) • Jamf or macOS management platforms • Define standards for: • OS builds and patch management • Application packaging and deployment • Device compliance and configuration baselines • Enable automation through PowerShell, Graph API, and orchestration frameworks. Identity, Security & Compliance Integration • Partner with security and identity teams to embed: • Zero Trust principles • Conditional Access and device posture enforcement • Endpoint security (Defender, EDR/XDR integration) • Ensure EUC platforms comply with enterprise security, regulatory, and data protection policies. • Drive integration with IAM platforms (Azure AD / Entra ID, MFA, SSO). Application Delivery & User Experience • Architect application delivery models including: • Native install, virtualized apps, and cloud-based SaaS delivery • Optimize application performance and user experience across physical and virtual environments. • Lead self-service enablement via modern catalogs and automation. Operational Excellence & Governance • Define EUC operating model, governance frameworks, and service standards. • Establish KPIs for: • Device health • User experience • Patch compliance • Service performance • Drive continuous improvement, automation, and cost optimization across EUC services. Stakeholder Engagement & Leadership • Partner with Infrastructure, Security, Service Desk, and Business units to align EUC strategy with organizational goals. • Translate technical architecture into business value and measurable outcomes. • Mentor engineers and lead design reviews, technical standards, and best practices. • Communicate risks, dependencies, and roadmap progress to leadership. The essential requirements of the job include: • Bachelor’s degree in information technology, Computer Science, or related field • 10+ years of experience in End User Computing, Workplace Engineering, or Infrastructure Architecture • Strong expertise in: • Endpoint management (Intune, SCCM, Jamf) • VDI/DaaS platforms (Azure Virtual Desktop, Citrix, VMware Horizon) • Identity integration (Azure AD / Entra ID) • Proven experience leading enterprise-scale EUC transformation programs • Deep understanding of: • Modern device management and co-management models • OS lifecycle management, patching, and compliance • Digital workplace and user experience optimization • Strong architectural, analytical, and stakeholder engagement skills • Excellent communication skills with the ability to connect technology decisions to business outcomes Preferred Qualifications: • Certifications in: • Microsoft Endpoint Manager / Intune • Azure Solutions Architect / Workplace Analytics • Citrix / VMware EUC certifications • Experience with: • DEX tools (e.g., Nexthink, Lakeside, Aternity) • Automation and scripting (PowerShell, Python) • Zero Trust and endpoint security frameworks • Experience working in global, regulated enterprise environments • Familiarity with ITSM platforms (e.g., ServiceNow) for EUC service integration