Market Data Manager

We are looking to hire an experienced analytics CW who can help do deeper analysis for our business partners on CES, OSAT and the operational metrics for understand client health metrics for Participants and Sponsors. This role will pull data from Snowflake and other databases to link it to the data in our CX Management platform. They would use the linked data to identify root cause issues including operational information across our different business areas. The code and analytics would be saved and used as a repository for consistent and ongoing reporting. This information would then be synthesized to discuss with cross functional business partners around issues surfaced and go to green plans to ensure we are continuing to move our client health metrics in the upward direction. Key Responsibilities • Connect data from Snowflake and other internal sources to our XM Management platform for all client health transactions from our clients. • Create code to run ongoing analysis on the monthly data ensuring it is reusable and consistent. • Build causation models to determine magnitude of impact of operational data to key client health metrics. • Create monthly synthesized materials to meet with business leaders in cross functional business areas. • Run ad hoc queries on new experiences to understand attribution of changes to our client health metrics. Required Skills • Technology experience with Snowflake, Python, SAS, etc. • Ability to summarize large data sets and present the business insights and actionability • Ability to use text analytics programs to analyze unstructured data • Experience analyzing market research data • Experience linking perceptions, operational and financial data • Experience running and interpreting regression, correlation, and complex statistical analyses • Expert storytelling and able to translate complex analysis to easy to consume action plans Preferred • 10+ years’ experience • Financial industry experience • Market Research or consulting background • Expert in client health analysis and driver analysis • Expert in translating client health metrics to business outcomes