Marketplace Technical Lead (WordPress/WooCommerce) — Retainer (10–20 Hrs/mo)

About the Role Frills Fly is a growing multi-vendor e-commerce marketplace. We are seeking an experienced Marketplace Technical Lead to provide continuous technical maintenance, debugging, and support for both seller and customer dashboards. This is an ongoing, long-term retainer role focused on reliability, stability, and technical problem-solving — not rapid feature development. If you have deep expertise maintaining complex multi vendor ecommerce marketplaces and understand the challenges of multi-vendor systems, this is an excellent match. Core Responsibilities Platform Maintenance • Maintain and monitor WordPress, WooCommerce, BuddyBoss, and WC Vendors Pro • Perform safe plugin, theme, and core updates (staged + verified) • Monitor error logs, performance, and uptime • Implement minor fixes, adjustments, and optimizations • Ensure security best practices are in place Troubleshooting & Bug Fixing Diagnose and resolve issues with: • Seller dashboards • Customer dashboards • Product listing forms • Messaging/inbox features • Checkout, orders, emails • Plugin conflicts • Custom plugin issues • Investigate and fix PHP, JS, or theme override errors • Identify root causes instead of temporary patches Technical Support (Hybrid Model) • Assist with technical escalations only (not general customer service) • Provide solutions for seller issues such as: • Upload problems • Listing errors • Dashboard malfunctions • Broken UI or form fields • Vendor settings misalignment Assist with buyer and customer escalations such as: • Errors checking out • Account issues • Order status problems • Product listing description issues This role does not require daily user support — only escalated technical cases. Quality Assurance & Stability • Test site updates and changes before deployment • Monitor site health and performance weekly • Ensure compatibility among multi-vendor components • Work proactively to prevent outages Required Skills & Experience Technical Expertise Must have ALL of the following: • 4+ years professional experience with WordPress • 3+ years WooCommerce (deep understanding of order flow + checkout) • Experience with at least one major multi-vendor plugin (WC Vendors Pro preferred) • Experience with BuddyBoss theme / BuddyPress environments • Strong PHP + JavaScript debugging skills • Experience fixing plugin conflicts and theme override issues • Ability to read, modify, and troubleshoot custom code • Experience handling multi-step forms, user roles, vendor permissions • Experience managing dev/production environments • Familiarity with Stripe/PayPal hooks and WC payment gateways Operational Skills • Strong troubleshooting discipline • Ability to work independently • Clear documentation skills • Fast response time during incidents • Experience with hosting, cPanel, databases, cron, caching layers Bonus Skills (Not required but helpful) • Experience with marketplace payout logic • Experience with RMA (returns) flows • Familiarity with security plugins and firewalls • UI/UX sensitivity for dashboards • Experience scaling WooCommerce What Success Looks Like in This Role • The marketplace stays fast, stable, and updated • Bugs are resolved quickly and correctly • Sellers and customers experience fewer technical issues • Customer checkout works consistently • No unexpected outages • Plugins and theme updates do NOT break the site • New issues are proactively detected and fixed Compensation • Monthly retainer: 10–20 hours per month • Hourly rate: negotiable based on experience • Additional hours billed at agreed rate • Long-term engagement preferred How to Apply Please submit: • Resume and portfolio • Examples of multi-vendor ecommerce marketplaces you’ve worked on • Brief explanation of your experience with BuddyBoss + WC Vendors Pro • Your typical monthly retainer rate • Your time zone and general availability • Two examples of complex bugs you’ve resolved