Media Designer

Position Overview We are seeking a talented Media Designer to join our team in creating impactful, engaging learning and media solutions that drive performance and business outcomes. This role requires a unique blend of instructional design expertise, multimedia production capabilities, and visual design skills to develop customer-facing materials, training programs, and enablement content. Key Responsibilities • Design and develop engaging, effective learning experiences using adult learning principles and instructional design methodologies • Create multimedia content including e-learning modules, videos, infographics, job aids, and interactive training materials • Produce customer-facing enablement materials and marketing content that aligns with brand standards • Collaborate with subject matter experts and cross-functional teams to translate complex concepts into accessible learning content • Develop performance support systems including user guides, facilitation guides, and job aids • Map customer journeys and create data-driven storytelling content for analytical solutions • Ensure all materials meet accessibility standards (Section 508 compliance) • Evaluate learning effectiveness using established models and iterate based on feedback • Manage multiple projects simultaneously using agile methodologies Skills & Competencies Instructional Design Expertise • Deep understanding of adult learning theory including andragogy, experiential learning, and accelerated learning principles • Proven experience with instructional design models: ADDIE, SAM, and Agile Learning Design • Expertise in learning objectives alignment and assessment design • Knowledge of microlearning and blended learning strategies • Experience developing performance support systems (job aids, user guides, facilitation guides) • Understanding of accessibility standards (Section 508 compliance) • Familiarity with evaluation models (Kirkpatrick Model) Video & Media Production • Storyboarding and scripting for video content • Voiceover and narration techniques • Motion graphics and animation basics • Video editing for clarity, pacing, and engagement • Ability to produce professional, customer-facing video materials Graphic Design & Visual Communication • Strong foundation in design principles: contrast, hierarchy, alignment, proximity • Proficiency in typography and color theory • Expertise in infographic and data visualization design • Understanding of branding and visual identity alignment • Knowledge of accessibility in design (color contrast, legibility, alt text requirements) • Ability to create compelling customer-facing materials Marketing & CRM Enablement • Experience with customer journey mapping • Skill in value proposition messaging • Ability to create data-driven storytelling for analytical solutions • Understanding of customer enablement and marketing communications Strategic Thinking & Collaboration • Systems thinking and cross-functional alignment capabilities • Empathy mapping and user-centered design approach • Strong feedback integration and iterative refinement skills • Creative problem-solving across multiple formats and mediums • Excellent collaboration and communication skills Tools & Software Instructional Design & E-Learning • Articulate 360 (Storyline and Rise) - • Adobe Captivate - • Camtasia - Video Production & Editing • Adobe Premiere Pro OR Final Cut Pro - • Camtasia (for screen recordings and simple edits) - Graphic Design & Visual Development • Adobe Creative Suite: • Adobe Photoshop - • Adobe Illustrator - • Adobe InDesign - • Canva Pro - • Microsoft PowerPoint (advanced animations and storytelling) - Data Visualization & Analytics • Tableau, Power BI, OR Excel (advanced) - Collaboration & Project Management • Mind mapping tool (e.g., Miro, MindMeister, XMind) - • Confluence OR SharePoint (for documentation) - • Jira (for agile project management) - Qualifications • Bachelor's degree in Instructional Design, Education, Communications, Graphic Design, or related field • 5+ years of experience in learning experience design, instructional design, or related role • Demonstrated portfolio showcasing instructional design projects, multimedia content, and customer-facing materials • Expert-level proficiency with Articulate 360 suite • Strong proficiency with Adobe Creative Suite (Photoshop, Illustrator, InDesign) • Proven experience with video production and editing tools • Experience creating accessible content that meets Section 508 standards • Strong project management skills with experience using agile methodologies • Excellent written and verbal communication skills Preferred • Degree in Instructional Design, Learning Technologies, or related field • Certification in instructional design (ATD, eLearning Guild) • Experience in CRM enablement or marketing content development • Background in data analytics or business intelligence training • Experience working in cross-functional, matrixed organizations Portfolio Requirements Candidates must submit a portfolio demonstrating: • E-learning modules created with Articulate 360 or similar tools • Video content with examples of storyboarding, editing, and motion graphics • Infographics and visual communication pieces • Customer-facing training or enablement materials • Examples of accessible design implementations • Data visualization or analytical storytelling content (if available) Work Environment • Hybrid schedule: 4 days per week onsite in Denver, CO office • Collaborative, creative team environment • Fast-paced with multiple concurrent projects Cross-functional collaboration with marketing, product, and operations teams