Microsoft Dynamics 365 CE Developer

Job Title: MS Dynamics Developer CE CRM Location: Mechanicsburg, PA Yr of exp: 8 Duration: 6 months with possible extension Position Overview: The Microsoft CE CRM Developer will configure, develop, and optimize Dynamics 365 Customer Engagement solutions to support business operations and enhance user experience. This role involves collaborating with cross-functional teams to deliver scalable CRM solutions, integrate with external systems, and provide ongoing support and training. • 5+ years’ experience developing and configuring business applications within the MS Dynamics 365 CE CRM landscape. • 3+ years’ experience configuring Dynamics 365 Customer Service functionality, including Omnichannel, Unified Routing, etc. • Deep understanding of Dynamics 365 CE capabilities, including customization, configuration, and user management. • Strong knowledge of Contact Center applications (e.g., Telephony & IVR-based solutions), self-service web portals, and native mobile applications. • Advanced knowledge of Dynamics 365 CE functionalities with a proven track record of successfully delivering at least 2 Dynamics CE implementation projects for high-volume contact centers. • Hands-on experience integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways. • Familiarity with Agile development methodologies. • Proficient in Microsoft Office 365 suite (Teams, Word, Excel, PowerPoint) and Microsoft ADO Testing Module. • Bachelor’s degree in business management or information systems. • One of these current certifications: • Dynamics 365 Fundamentals (MB-910) • Microsoft Power Platform + Dynamics 365 Core (MB-200) • Power Platform App Maker Associate (PL-100) • Dynamics 365 Customer Service Functional Consultant Associate (MB-230) • Power Platform Developer Associate (PL-400) Preferred Certifications • Working towards certifications: • Power Platform Functional Consultant Associate (PL-200) • Dynamics 365 + Power Platform Solution Architect Expert (PL-600) • MS Dynamics Fast Track recognized architect. • Microsoft Most Valuable Professional (MVP) recognized. Duties: • Configure and develop Microsoft Dynamics 365 CE CRM based on functional and technical requirements. • Collaborate with technical leads, project managers, and stakeholders to ensure successful project delivery. • Participate as a member of project teams to implement solutions as assigned. • Define functional requirements for integrating Dynamics 365 CE with Contact Center applications, self-service portals, SAP, and payment gateways. • Ensure seamless integration, optimal performance, and efficient data flow across systems. • Support the development of end-user training programs and promote adoption through effective change management. • Provide ongoing support, maintenance, and optimization of Dynamics 365 CE solutions. • Identify and implement improvements to enhance system functionality and user experience. • Configure Dynamics 365 CE applications to meet specific business requirements, including Customer Service functionality such as Channels, Workstreams, and Unified Routing for Omnichannel features.