Microsoft Dynamics 365 CRM Sales Analyst

Position: Microsoft Dynamics 365 CRM Sales Model Analyst Location: Remote Role Overview: The MS Dynamics Sales Model Analyst will support the analysis, configuration, and optimization of the Microsoft Dynamics 365 Sales platform. This role involves collaborating with business stakeholders to enhance CRM workflows, automate sales processes, and ensure data accuracy for reporting and decision-making. The analyst will serve as a bridge between business needs and technical implementation. Key Responsibilities: • Analyze existing sales processes and identify areas for improvement using Dynamics 365 Sales. • Configure and customize Dynamics 365 entities, forms, workflows, and dashboards. • Develop and maintain reports, data visualizations, and KPIs in Dynamics 365 and Power BI. • Collaborate with sales and marketing teams to capture requirements and translate them into CRM solutions. • Troubleshoot system issues and ensure high data integrity across integrated systems. • Support the integration of Dynamics 365 with Outlook, SharePoint, and other Microsoft tools. • Conduct user training and create documentation for processes and system enhancements. Required Skills & Qualifications: • Bachelor’s degree in Business, Information Systems, or related discipline. • 4+ years of experience working with Microsoft Dynamics 365 Sales (CRM). • Strong understanding of sales operations, forecasting, and pipeline management. • Experience in Power Platform (Power BI, Power Automate, Power Apps). • Proficiency in data analysis and reporting (Excel, SQL, DAX). • Excellent communication and analytical skills with a strong business acumen. • Microsoft Certified: Dynamics 365 Fundamentals (CRM) or equivalent certification preferred.