Monitoring Lead- Application Hosting

Job#: 3033237 Job Description: Monitoring Lead- Application Hosting Location: Washington, District of Columbia (On-site) Employment Type: Contract Role Overview This position requires a dedicated professional to assist in standardizing and managing a unified configuration management database. The role involves collecting and aggregating data to support ITIL processes, fine-tuning monitoring capabilities for 24x7 operations, and creating intuitive dashboards. The successful candidate will configure, maintain, and optimize monitoring tools to ensure the health and performance of a diverse IT infrastructure. Key Responsibilities • Assist in driving, standardizing, and managing a unified configuration management database. • Collect and aggregate data to support decisions across ITIL processes and perform analysis. • Assess and fine-tune monitoring capabilities to provide accurate and actionable alerts to 24x7 operations systems. • Create and provide intuitive and informative dashboards on current and past performance and service status. • Configure, maintain, and optimize monitoring dashboards to monitor health and performance across diverse IT infrastructure components. • Deploy, manage, and update Management Packs, connectors, and monitoring policies. • Perform event correlation and filtering to streamline incident triage and reduce noise. • Integrate data sources from third-party monitoring tools (OpenText OBM, SiteScope, Microsoft SCOM) into a unified console. • Conduct proactive performance and availability monitoring to identify root causes and implement preventive measures. Required Qualifications • A Bachelor's degree from an accredited college/university or an additional 5 years of overall experience. • 7+ years of related experience is required. This includes 2+ years of experience managing the OpenText suite of tools (AI Operations Management, Operations Bridge, SiteScope, Optic) and experience managing monitoring systems with over 250 hosts or over 3000 sensors. • Extensive knowledge of multi-vendor server operating systems. • Direct experience and expertise with Management Protocols including SNMP and WMI. • Scripting experience with PowerShell, VBScript, or other scripting languages. • Experience with other monitoring solutions including Zenoss, PRTG, Zabbix, and/or Nagios. • Extensive experience with monitoring server, storage, database management, networking, and applications. • Proven track record of engineering monitoring solutions and providing strategic direction. Preferred Qualifications • Experience supporting a 24x7 operations environment. • Experience leading troubleshooting coordination or acting as a Tech Lead during service outages. • Systems administrator experience managing Windows and/or Linux operating systems. • Expert level experience with scripting and automation. • Experience integrating monitoring tools to operate through ServiceNow. • Experience automating alerts to generate Service Tickets. • Strong understanding of ITIL and ITSM; ITIL certification (Foundations or above) is strongly preferred. • Experience analyzing monitoring reports to drive business decisions for capacity and availability. • Experience creating senior-level briefs and data-driven dashboards. • Experience with visualization and computational tools. PLEASE NOTE: Candidates must be able to obtain and/or maintain a Public Trust clearance as a condition and continuation of employment. Compensation & Benefits The pay rate for this position is between $55.00 and $63.00 per hour. Please contact us for more details on the benefits package. Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Apex uses a virtual recruiter as part of the application process. Click here for more details. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide. © 2026 Everforth, Inc. All rights reserved. Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc. NYSE: EFOR 4400 Cox Road Suite 200 Glen Allen, Virginia 23060 Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). 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