NICE InContact Developer
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for a NICE InContact Developer with a contract length of "unknown," offering a pay rate of "unknown." Key skills include NICE Studio, REST APIs, and Agile methodologies. Financial services experience, particularly in wealth management, is preferred.
🌎 - Country
United States
💱 - Currency
$ USD
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💰 - Day rate
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🗓️ - Date discovered
August 19, 2025
🕒 - Project duration
Unknown
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🏝️ - Location type
Remote
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📄 - Contract type
Unknown
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🔒 - Security clearance
Unknown
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📍 - Location detailed
United States
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🧠 - Skills detailed
#Automation #ML (Machine Learning) #Scripting #DevOps #REST (Representational State Transfer) #AI (Artificial Intelligence) #Scrum #Code Reviews #NLP (Natural Language Processing) #REST API #Monitoring #Agile #Scala
Role description
Job Summary (List Format): NICE InContact Developer
Remote
• Design, develop, and maintain NICE InContact call center applications (IVR, call flows, screen recording, digital channels)
• Create custom workflows using NICE Studio, scripting, and APIs to support business needs
• Integrate NICE platform with Salesforce, chatbots, and omni-channel tools (voice, SMS, chat, email)
• Collaborate with product owners, service teams, and developers to deliver feature enhancements
• Drive platform improvements via automation, monitoring, and system tuning
• Translate business requirements into scalable, production-ready solutions using Agile methodologies
• Participate in architectural design, code reviews, and delivery planning
• Explore and implement emerging technologies (AI/ML, NLP) for customer engagement
• Work with NICE vendor contacts for troubleshooting and product roadmap planning
• Ensure seamless integration with enterprise systems and REST APIs
• Support Agile Scrum and DevOps practices across teams
• Communicate effectively and collaborate with onshore and offshore teams
Preferred/Bonus Qualifications
• Experience in financial services, especially wealth management or advisor services
• Familiarity with NICE modules: Workforce Management (WFM), Quality Management (QM), Analytics
• Understanding of voice/telephony infrastructure (VOIP, DNS, Windows environments)
Job Summary (List Format): NICE InContact Developer
Remote
• Design, develop, and maintain NICE InContact call center applications (IVR, call flows, screen recording, digital channels)
• Create custom workflows using NICE Studio, scripting, and APIs to support business needs
• Integrate NICE platform with Salesforce, chatbots, and omni-channel tools (voice, SMS, chat, email)
• Collaborate with product owners, service teams, and developers to deliver feature enhancements
• Drive platform improvements via automation, monitoring, and system tuning
• Translate business requirements into scalable, production-ready solutions using Agile methodologies
• Participate in architectural design, code reviews, and delivery planning
• Explore and implement emerging technologies (AI/ML, NLP) for customer engagement
• Work with NICE vendor contacts for troubleshooting and product roadmap planning
• Ensure seamless integration with enterprise systems and REST APIs
• Support Agile Scrum and DevOps practices across teams
• Communicate effectively and collaborate with onshore and offshore teams
Preferred/Bonus Qualifications
• Experience in financial services, especially wealth management or advisor services
• Familiarity with NICE modules: Workforce Management (WFM), Quality Management (QM), Analytics
• Understanding of voice/telephony infrastructure (VOIP, DNS, Windows environments)
