Observability Business Analyst

Business Analyst - Observability Plano, TX / McLean, VA(Hybrid) Key Responsibilities Assess current observability processes, data flows, and tool usage across Elastic Stack and ServiceNow Analyze event correlation, alerts & notifications, and incident management processes Document current-state architecture, integrations, dashboards, and alerting workflows Document future-state observability models including: process maps data models integration designs Collaborate with Architects, SMEs, and customer stakeholders Facilitate workshops with Engineering, SRE, DevOps, and IT Operations teams Gather and prioritize business and technical requirements Analyze telemetry coverage, log ingestion patterns, alert noise, and CMDB data quality Produce deliverables including: requirements documents user stories capability gap analysis roadmap recommendations Collaborate with Elastic engineers and ServiceNow architects to validate solution approaches Required Skills Experience as a Business Analyst in: observability monitoring IT operations Working knowledge of: Elastic Stack (Elasticsearch, Logstash, Kibana, Beats, APM) Familiarity with: ServiceNow ITOM Event Management CMDB Strong experience in: process mapping requirements gathering stakeholder facilitation Ability to translate telemetry and monitoring concepts into business requirements Experience creating: Power BI or Tableau dashboards Jira user stories