Operations Manager

Title: Senior Manager, Sleep Field Analytics and Operations Type: Contract on w2 Duration: 10 -12 months with possible extension or hire. Description: We are seeking a dynamic and strategic Senior Manager to lead field force analytics and operations for our Sleep Franchise. This role partners closely with the Associate Director of FSE, working hand-in-hand on strategy and execution, and serves as a key partner to Sales, Marketing, Market Access, and Analytics & Insights. This is a highly visible role to the Sleep Sales Leadership Team. Key Responsibilities Field Analytics, Insights & Reporting • Manage and enhance field reporting and dashboard solutions, ensuring data quality, consistency, and usability throughout. • Develop and maintain KPI reporting using available data platforms and visualization tools. • Own the end-to-end QBR process for field force performance, including what gets measured, how it's framed, and the story it tells Sales leadership each quarter. • Proactively surface trends, risks, and wins for leadership ahead of need. • Translate business questions into meaningful analyses and actionable recommendations for commercial stakeholders. • Support customer targeting, segmentation, alignment, and field force effectiveness initiatives. Operations & Capability Enablement • Partner with Commercial Operations, Data Strategy, and Commercial IS teams to improve processes and capabilities. • Support business process improvements and operational consistency initiatives. • Contribute to projects focused on field force effectiveness, customer engagement, and commercial analytics modernization. • Help drive adoption of data, analytics, and technology solutions across the organization. • Represent Sleep's needs and priorities in broader initiatives across functional meetings (territory/alignment work, CRM and data platform projects, analytics modernization). • Ensure data quality, consistency, and usability across reporting solutions. Cross-Functional Collaboration • Serve as the trusted analytics partner to Sales Leadership, Marketing, Market Access, Incentive Compensation, and Analytics & Insights. • Manage multiple priorities and deliverables simultaneously. • Communicate insights and recommendations to both technical and non-technical audiences. • Influence stakeholders and contribute to key business decisions through data-driven recommendations. Preferred Experience • 5+ years of experience in commercial analytics, sales operations, business operations, consulting, or related functions within pharmaceutical, biotech, or healthcare industries. • Expertise in designing and implementing impactful reporting and dashboard solutions using tools like Power BI or similar. • Experience working with commercial data sources such as IQVIA, Symphony, or similar datasets. • Strong analytical and problem-solving skills with experience working with large and complex datasets. • Experience with Power BI, Veeva, MDM, or similar platforms is preferred. • Advanced proficiency in SQL, Excel, and PowerPoint is required.