Operations Manager

Sr. Operations Manager, Operations & Administration – Chief Marketing Office (CMO) Working Model: Hybrid, South San Francisco, CA (three days on-site, two days remote - team will determine anchor days for on-site work at a later time )Working Days: Monday through Frida yWorking Hours: Standard 8 shif tInterview Format: Two Rounds (1. Phone screening with primary contact [15 minutes], 2. Hiring manager [45 minutes] ) About the Ro leWe are looking for an Operations Manager or Sr. Manager of Operations to join the Chief Marketing Office (CMO). In this dynamic, high-impact role, you will drive operational excellence across two key teams: Access & Account Marketing (AAM), and Population Health (P H)Key Responsibilitie s:As part of the CMO Team you wi • llLead planning and operational efficiency for the AAM and PH Tea • msAct as a liaison between the CMO, AAM and • PHIdentify necessary processes, communications, meetings, and resources to help both teams achieve objectives effectively and efficientl • y.Partner with and manage external vendors and internal teams to deliver high-quality, on-time, and on-budget resul • tsIdentify and implement process improvements to enhance customer experienc esWhen supporting the AAM Team 50% you wil • l:Serve as an operational subject matter expert (SME) to Chris Mediano (Sr. Marketing Director) and Gina Collins (Sr. Marketing Director) driving operational excellence across the following pillar • s:Activation: Providing operational pull-through for the Organized Customer Access Network (OCAN) network and bridging the operational connection to Activatio • n.Strategic Communications: Orchestrating the connection and pull-through of CE Communication Strategy across A • AMStrategic Oversight: Driving AAM strategy, priorities, and the scaling of Customer Engagement (CE) best practices such as liaising with CE operations (eg, coordination of marketing resource rollout, execution, aligned comms with C • E)Business Operations: Managing budget oversight and partnering to deliver comprehensive performance metrics and measurement dashboard • s.Partner with a Senior Administrative Business Partner for tactical and strategic execution of business operation s.When supporting the PH Team 50% you will help lead the followin • g:Serve as an operational subject matter expert (SME) to Laura Mondragon-Drumright (Sr. Directo • r)Project Planning & Execution: Develop and execute comprehensive project plans, roadmaps, and milestones to ensure timely delivery and measurable results for population health effort • s.Technical Reporting: Run and compile usage reports for creative materials and marketing assets to track engagemen • t.Veeva & Asset Management: Manage the end-to-end lifecycle of creative materials; ensure PopHealth approved assets are correctly housed in GOLF and accessible for us e.Qualification • s:Bachelor’s degree and 5–7 years of relevant experience in marketing, vendor management, operations, or project managemen • t.Proven project management or operations experien ceCapabilitie s:Strategic Agility & Execution Excellen • ceThrives in ambiguity and rapidly changing environments, making sound decisions and effectively prioritizing competing demand • s.Translates analytics, insights, and complex information into actionable strategies and execution plans aligned with organizational goal • s.Combines strategic thinking with a strong operational mindset, building scalable systems, processes, and tactical toolkits to drive successful outcome • s.Applies project and operations management methodologies to deliver high-quality results on time, with strong planning, organization, and documentation skill s.Communication & Executive Presen • ceExceptional written and verbal communication skills with strong executive presenc • e.Simplifies complex concepts into clear, compelling, and actionable messages tailored to leadership and key stakeholder • s.Actively listens, values diverse perspectives, and remains open to feedback and inpu t.Influence & Cross-Functional Leadersh • ipProven ability to inspire, align, and mobilize cross-functional teams in complex matrix organizations without formal authorit • y.Skilled at influencing peers, senior leaders, and stakeholders to drive alignment, decision-making, and executio • n.Builds strong internal networks and effectively navigates formal and informal organizational structure s.Collaboration & Relationship Buildi • ngDemonstrates strong teamwork and partnership skills, fostering collaboration across functions and level • s.Creates an open, trusting, and inclusive environment that encourages transparency, engagement, and shared succes s.Adaptability & Learning Agili • tyProactive, agile, and resilient in high-stakes, fast-paced environments, with the ability to pivot quickly as priorities evolv • e.Technically savvy, with experience using or the ability to quickly learn new tools, systems, and technologies (e.g., Veeva, GOLF, and other internal platforms ).Additional Preferred Qualification • s:Understanding of marketing (groups, processes, mindsets • ).Experience in the pharmaceutical or biotech industr • y.Expertise in Agile methodologies and modern work practices, including AI tool s.