Oracle Fusion Cloud Business Analyst

Job Title: IT Business Analyst – Oracle Fusion Cloud Location: Fort Worth, TX Work Arrangement: Hybrid (3 days onsite, 2 days remote) Duration: 6 months Position Overview: We are seeking an experienced IT Business Analyst for our Business Unit to support back-office IT operations and drive continuous improvement across our ERP and applications landscape. Working closely with internal IT teams and external service providers, you will play a key role in ensuring stable, compliant, and business-aligned technology services. Key Responsibilities: IT Operations & Platform Support • Support day-to-day operations for ERP and local applications by monitoring system health, validating data flows, and ensuring business stability. • Partner with internal and external teams to translate operational issues and business needs into actionable IT requirements. • Serve as the business-facing contact for functional issues, enhancement requests, and process inquiries. • Support maintenance communications, system downtime announcements, and escalations. • Align business processes and system usage with global standards, security, and compliance requirements. Incident, Problem & Request Management • Coordinate and document incident resolution and communicate business impact to technical teams. • Participate in major incident triage and communication with stakeholders. • Support root cause analysis and help define corrective and preventive measures. • Ensure operational tasks follow established documentation and approval flows. Supply Chain & Business Partnership • Collaborate with Supply Chain, Operations, and Finance to clarify business needs and translate them into IT requirements. • Conduct process analysis to identify gaps or opportunities in supply chain workflows (O2C, P2P, inventory, logistics, manufacturing). • Validate functional testing and data accuracy across ERP and integrated systems. • Support documentation and continuous improvement initiatives. Change, Release & Environment Management • Coordinate business testing activities and validate release readiness. • Document requirement changes, assess business risks, and communicate impacts. • Ensure changes adhere to ITIL-aligned change management processes. • Validate deployments across DEV/TEST/PROD environments. Vendor & Service Provider Management • Collaborate with vendors and delivery teams to ensure requirements are implemented correctly. • Provide input on service performance, recurring issues, and system usability. • Coordinate cross-functional teams to ensure timely, quality completion of tasks. Continuous Improvement & Automation • Identify opportunities for automation, system standardization, and process improvement. • Document and validate solutions, and champion adoption across teams. • Support IT service catalog enhancements and scalable IT capabilities for future growth. Qualifications: • Bachelor’s degree in Information Technology, Business, or related field, or equivalent professional experience. • 4-7+ years’ experience in IT operations or application management, covering multiple business functions (Finance/Supply Chain). • 2–3 years’ experience in IT Service Management within a Cloud ERP environment. Technical Skills: • Oracle Fusion Cloud ERP or similar ERP systems • Warehouse Management Systems (WMS) • Middleware/integration platforms (Boomi, Oracle Integration Cloud/OIC, EDI, APIs) • ServiceNow or comparable ITSM tools Core Competencies: • Strong accountability, initiative, and incident management skills • Able to communicate complex technical/functional topics in clear terms • Experience balancing competing priorities in a dynamic environment • Effective cross-functional team player and independently driven • Proven ability to lead discussions, workshops, and troubleshoot in virtual or matrixed settings