Tekgence Inc
Pega CRM & CTI Developer
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for a Pega CRM & CTI Developer, a remote position with a contract length of "unknown." The pay rate is "unknown." Candidates should have 10+ years in Pega development, 5+ years in customer service implementation, and experience with CTI integrations. Pega certifications are preferred.
🌎 - Country
United States
💱 - Currency
$ USD
-
💰 - Day rate
Unknown
-
🗓️ - Date
July 22, 2026
🕒 - Duration
Unknown
-
🏝️ - Location
Remote
-
📄 - Contract
Unknown
-
🔒 - Security
Unknown
-
📍 - Location detailed
United States
-
🧠 - Skills detailed
#CRM (Customer Relationship Management) #AI (Artificial Intelligence) #Documentation #GCP (Google Cloud Platform) #AWS (Amazon Web Services) #Automated Testing #Cloud #REST (Representational State Transfer) #Web Services #Security #Azure #Pega #"ETL (Extract #Transform #Load)" #DevOps #Scala #Java #SQL (Structured Query Language)
Role description
Hi,
Hope you are doing well.
We are looking for Pega CRM & CTI Developer you keen for this position, please reply me back with your updated resume to vinod.tiwari@tekgence.com for further discussion.
Job Role: – Pega CRM & CTI Developer
Location: Remote
Target Resource Profile
A highly skilled Pega professional with strong CRM and CTI integration experience who can effectively bridge customer service operations and technology teams, delivering scalable contact center solutions and superior customer experiences.
Required Qualifications
Technical Skills
10+ years of experience in Pega application development.
5+ years of experience in Pega Customer Service implementation.
Hands-on experience with CTI integrations and contact center technologies.
Strong knowledge of
Pega Case Management
Data Pages
Activities
Flows and Flow Actions
Decision Rules
Integration Rules
Authentication and Security
Experience with REST and SOAP web services.
Experience with Java, SQL, and enterprise integration patterns
Familiarity with cloud platforms (AWS, Azure, or GCP).
Pega Certifications (Preferred)
Certified Pega System Architect (CSA)
Certified Pega Senior System Architect (CSSA) - Preferre
Certified Pega Customer Service Developer – Optional
Certified Lead System Architect (CLSA) – Optional
Preferred Experience
Contact center transformation projects.
Omnichannel customer service solutions.
Customer service desktop modernization.
Telecom, Banking, Insurance, Healthcare, or Retail domain experience.
Real-time customer interaction and agent desktop integrations.
Soft Skills
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Ability to work independently in a fast-paced environment.
Strong collaboration skills in cross-functional teams.
Mentoring and knowledge-sharing capabilities.
Key Deliverables
End-to-end Pega CRM solution development.
CTI integration implementation and support.
Production-ready code with adherence to enterprise standards.
Technical design documents and solution documentation.
Production support and performance optimization.
Nice to Have
Pega Customer Decision Hub (CDH) exposure.
AI-powered agent assist solutions.
Speech analytics and interaction analytics integrations.
Experience with DevOps, CI/CD pipelines, and automated testing frameworks.
Role Descriptions: Pega developer with CTI knowledge / onsite / 10+ years exp
Essential Skills: Pega developer with CTI knowledge / onsite / 10+ years exp
Desirable Skills:
Keyword:
Skills: CTI Genesys~Digital : Pega
Experience Required: 10 & Above
Hi,
Hope you are doing well.
We are looking for Pega CRM & CTI Developer you keen for this position, please reply me back with your updated resume to vinod.tiwari@tekgence.com for further discussion.
Job Role: – Pega CRM & CTI Developer
Location: Remote
Target Resource Profile
A highly skilled Pega professional with strong CRM and CTI integration experience who can effectively bridge customer service operations and technology teams, delivering scalable contact center solutions and superior customer experiences.
Required Qualifications
Technical Skills
10+ years of experience in Pega application development.
5+ years of experience in Pega Customer Service implementation.
Hands-on experience with CTI integrations and contact center technologies.
Strong knowledge of
Pega Case Management
Data Pages
Activities
Flows and Flow Actions
Decision Rules
Integration Rules
Authentication and Security
Experience with REST and SOAP web services.
Experience with Java, SQL, and enterprise integration patterns
Familiarity with cloud platforms (AWS, Azure, or GCP).
Pega Certifications (Preferred)
Certified Pega System Architect (CSA)
Certified Pega Senior System Architect (CSSA) - Preferre
Certified Pega Customer Service Developer – Optional
Certified Lead System Architect (CLSA) – Optional
Preferred Experience
Contact center transformation projects.
Omnichannel customer service solutions.
Customer service desktop modernization.
Telecom, Banking, Insurance, Healthcare, or Retail domain experience.
Real-time customer interaction and agent desktop integrations.
Soft Skills
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Ability to work independently in a fast-paced environment.
Strong collaboration skills in cross-functional teams.
Mentoring and knowledge-sharing capabilities.
Key Deliverables
End-to-end Pega CRM solution development.
CTI integration implementation and support.
Production-ready code with adherence to enterprise standards.
Technical design documents and solution documentation.
Production support and performance optimization.
Nice to Have
Pega Customer Decision Hub (CDH) exposure.
AI-powered agent assist solutions.
Speech analytics and interaction analytics integrations.
Experience with DevOps, CI/CD pipelines, and automated testing frameworks.
Role Descriptions: Pega developer with CTI knowledge / onsite / 10+ years exp
Essential Skills: Pega developer with CTI knowledge / onsite / 10+ years exp
Desirable Skills:
Keyword:
Skills: CTI Genesys~Digital : Pega
Experience Required: 10 & Above
