Pendo Analyst

Pendo Analyst Location: Atlanta, GA – Hybrid Onsite (4 days/week) Employment Type: W2 Contract (6 months, potential extension/convert) Pay Rate: $50–70/hr (W2, depending on experience) About the Role Our client’s Enterprise UX team is seeking a Pendo Analyst to support a high-visibility measurement and analysis project across customer experience (CX). This role requires a strong Pendo expert who can go beyond surface-level tagging and guides to deliver robust data reporting, analytics, and insights that shape business and design decisions. You’ll partner closely with UX, product, and engineering teams to measure adoption, evaluate user behavior, and connect CX data to actionable improvements. The ideal candidate will have a mix of hands-on Pendo expertise and strong backend analytics skills to create meaningful reports, dashboards, and recommendations. Key Responsibilities • Serve as the Pendo subject matter expert, leading the platform strategy and execution for CX measurement and reporting. • Define, implement, and maintain tracking strategies (events, funnels, feature tags, cohorts). • Partner with UX and product stakeholders to create standardized reporting frameworks that measure key CX outcomes. • Conduct in-depth data analysis using Pendo data, exports, and backend sources (SQL, Python, data warehouse tools). • Develop dashboards and reports that translate raw usage data into clear insights for cross-functional teams. • Surface trends, adoption metrics, and friction points to inform product and UX decisions. • Collaborate with stakeholders to design experiments and validate impact through data-driven measurement. • Educate and enable teams on leveraging Pendo effectively for CX insights. Qualifications • 3–5+ years of experience in product or digital analytics with a strong focus on CX measurement and reporting. • Deep, hands-on expertise in Pendo administration and analytics (guide creation, tagging, event tracking, dashboards, cohort analysis). • Strong data analysis skills with proficiency in SQL, Python, or similar tools. • Experience building dashboards and reporting in visualization platforms (Tableau, Power BI, Looker, etc.). • Proven ability to partner with UX, product, or design teams to deliver actionable insights. • Excellent communication skills with the ability to distill complex data into clear recommendations. Nice to Have • Experience supporting large enterprise environments and multi-platform ecosystems. • Familiarity with experimentation methodologies (A/B testing, usability metrics). • Background in CX, product, or UX analytics. The hourly pay range for this position (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location) is $50.00 to $70.00/hr. Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits. Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. For immediate consideration, please forward your resume to mpersons@synergishr.com If you require assistance or an accommodation in the application or employment process, please contact us at mpersons@synergishr.com. Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.