POS Integration Analyst / POS Engineer

Job Title: POS INTEGRATIONS ANALYST Duration:6 months to start, likely renewal if things go well. Schedule:8 AM to 5PM’ish Target Pay Rate: $60 Must Haves: • Strong experience in Hospitality or Retail Point of Sale integrations (Simphony a plus but not required). • Must have great (technical) problem-solving skills, ability to quickly adapt. • Understanding and ability to read and follow various scripts and debug files, batch, wireshark, complex log files. • 3 years+ working experience supporting POS hardware/software • 2 years+ working experience consulting with cross-functional teams Nice To Haves: • Experience or some kind of familiarity with leveraging/managing AI tools. This role will heavily utilize AI tools like CoPilot • API familiarity - REST, RPC, JSON, and SOAP • Knowledge/experience with Micros Simphony Point of Sale Role Requirements/Descriptions: • 3 years+ working experience supporting POS hardware/software • 2 years+ working experience consulting with cross-functional teams • Strong experience in Hospitality or Retail Point of Sale. • Understand industry standard configuration methods, XML, INI, Windows Registry, etc. • Reviewing debug logs, datasets, and working with vendors to isolate root cause and address a fix as needed. • Must have great (technical) problem-solving skills, ability to quickly adapt. • Ability to quickly acknowledge and take ownership of an issue. • Work as a liaison between technical and non-technical teams. • Self-starter, ability to perceive and carry out next steps without direction. • Experience with large scale implementation of applications, infrastructure or databases related to restaurant operations and associated technologies. • Exceptional organization, communication skills, and attention to detail. • This role may occasionally be responsible for assisting in configuring, deploying, supporting, and improving our Point-of-Sale solution and hardware for Dunkin and Baskin-Robbins brands. • The role may occasionally collaborate and partner with non-traditional business partners on experimental revenue growth. • Partner with cross-functional teams to help ensure stability across the estate and support timely resolution of escalations especially during integration pilot phases. • Plans effectively yet can adapt to priority changes. • Collaborate with team and vendors to test, identify, and manage issues. • Respond promptly to others to ensure open and timely communication. • Communicate all issues, status updates, action items, and risks to the management team. • Support technical efforts with vendors and product teams to complete and enhance integrations. • Assist with technical team documentation, ensuring processes and work arounds are updated and new solutions properly documented, and the knowledge base updated. • Strong knowledge of application/integration testing, performance monitoring and testing strategies in order to effectively communicate with QA teams. • Experience or familiarity with AI tools and emerging technologies is a plus, as it can support process improvements, troubleshooting efficiency, documentation, and overall operational effectiveness. Nice to have: • Ability to understand and troubleshoot Point of Sale functionality related to both hardware and software. • Some level of agentic AI experience, ideally but not limited to CoPilot. • QSR Technology, Kitchen Display Systems. • Understanding and ability to read and follow various scripts and debug files, batch, wireshark, complex log files. • Practical experience writing detailed and concise technical documentation and specifications. • Knowledge/experience with Micros Simphony Point of Sale • API familiarity - REST, RPC, and SOAP • Prior experience in the restaurant industry. • Confluence, Jira