Post Market Surveillance

Job Title: Post Market Surveillance (PMS) Data Analyst Contract: 12 Months Location: Fully Remote Key Responsibilities • Compile, trend, and analyze post-market surveillance and complaint data to identify early indicators of product quality issues • Execute complaint database queries and perform ad hoc data analyses • Lead recurring Post-Market Surveillance Review Boards, presenting data insights and recommendations • Prepare PMS reports, dashboards, and summaries for leadership and cross-functional stakeholders • Ensure PMS data accuracy, completeness, consistency, and timeliness • Support departmental KPIs, metrics, and organizational quality objectives • Identify and drive continuous improvement initiatives within PMS analytics and data trending processes Required Qualifications • Advanced proficiency in Microsoft Excel (pivot tables, formulas, functions, trend analysis) • Strong communication skills with the ability to present analytical findings clearly to leadership • Strong interpersonal and stakeholder management skills • Bachelor’s degree in a technical discipline (required) Preferred Qualifications • Experience in the medical device or healthcare industry • Experience processing medical device or pharmaceutical complaint data • Power BI experience for data visualization and reporting • Working knowledge of medical device quality system regulations (21 CFR 820, ISO 13485) • Background in statistics or applied statistical analysis Technical Skills & Tools • Microsoft Excel (Advanced) • Complaint database querying • Power BI (Preferred) • Data trending, visualization, and reporting • Ad hoc analysis and reporting Regulatory & Standards Exposure • Exposure to medical device quality system regulations (preferred) • Familiarity with Post-Market Surveillance requirements in regulated industries Soft Skills • Strong ability to communicate analytical insights to diverse audiences • Confident presenter for review boards and leadership meetings • Highly collaborative and comfortable working cross-functionally • Continuous improvement mindset with strong analytical reasoning Industry Experience • Medical devices (preferred) • Healthcare or other regulated product industries • Experience in post-market surveillance, complaint handling, or quality analytics