Process Improvement Analyst --NARDC5785099

Title: Process Improvement Analyst Location: Colorado Springs, CO Work Location: Hybrid – 3 days onsite Job Summary Partners and consults with Client's agencies/departments, guiding the organization to higher levels of continuous improvement and data-driven decision making. Uses process improvement methodologies to analyse current processes, trends, and root causes, facilitate continuous improvement training and events, and provide metrics and solutions that improve efficiency and increase return on investment. Provides ongoing support to specific agency partners. In partnership with leadership, helps create stronger performance within larger teams of County agencies. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function Essential Duties/Responsibilities • Provides process improvement and analytics expertise to leaders and employees across County agencies and departments. • Prepares training curriculum on process improvement, coaches and mentors Agency employees and leadership. • Plans, coordinates, schedules, organizes, and facilitates various process improvement including, but not limited to, training, workshops, rapid improvement events, and process mapping. Continuously improves curriculum and training offerings. • Supports County agency and department leaders with strategic deployment design and planning. • Champions process improvement training and facilitation for leaders, black belts, green belts, and other County employees. • Provides successful communication to County managers on training opportunities, process improvement tools, successful implementation strategies, and other events via written and verbal presentations. • Assists senior leadership in planning and designing process improvement strategies, project selection, and prioritization workshops, integrated with agency strategic objectives while tailored to specific needs. • Writes reports that summarize findings, describe data collection techniques, and recommend implementation options for leadership approval. • Revises procedures, processes, and/or methods to increase effectiveness, test alternatives approaches, assist in the installation of approved improvements/modifications, provide instruction to operating personnel, and perform follow-up to ensure defined outcomes are achieved. • Supports facilitation of analysis and improvement events. • Supports tracking innovations and improvements that result from trainees and improvement events. • Completes special projects as assigned. • Performs other duties as required. Qualifications Knowledge, Skills & Abilities • Project management understanding of project scopes, project schedules, budgets, and resource allocation for on-time, on-budget projects. • Demonstrated skills in taking initiative and driving innovation. • Excellent verbal and written communication and presentation skills; proficiency in interacting with both business and IT individuals at all levels, including the executive level. Ability to write and produce clear and concise written reports with attention to grammar, spelling, and punctuation. • Excellent facilitation and conflict management skills. • Ability to cultivate and foster a positive working relationship within teams, and with executives, managers, supervisors, employees, and other stakeholders to gain cooperation, support, and buy-in to continuous improvement. Ability to provide excellent customer service. • Ability to work with many different personalities and individuals from many levels of an organization. • Ability to build trust and strong working relationships with County agencies, team members, and organizations outside the County. • Maintain regular and punctual attendance. Required Education & Experience • Bachelor's degree in business administration, engineering, public administration, finance, management, or related field. Note: Four years of related professional experience may substitute for the required degree. • Two years of professional experience analyzing work processes/problems and recommending solutions or significant experience with Lean, Six Sigma, or related methodologies. • Experience in performing data analysis with Excel, SPSS, Stata, R, or equivalent tool. • Experience delivering training and facilitating groups of 5-30 individuals. • Experience in analyzing business processes, programs, and policies then creating recommendations for improvement. Preferred Education & Experience • Master's degree in business administration, engineering, public administration, finance, management, or a related field. Licenses/Certificates • Must possess and maintain a valid driver's license. • Must obtain and maintain Criminal Justice Information System (CJIS) Compliance within six months of employment based on regular access to the Sheriff's Office buildings, systems, and/or networks. • Lean and/or Six Sigma Certifications preferred. Pre-Employment Requirements Must pass conditional post offer background investigation, motor vehicle record check, and drug screen. Supervision Exercised This classification does not have supervisory authority; however, may be required to provide expertise or limited guidance or direction to employees, such as overseeing work quality, training, and guidance. Typically serves as a subject matter expert on the scope of functional area. Supervision Received Receives general supervision. This classification typically performs job duties by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor may be expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically. Work Conditions Duties are performed primarily in an office and remote work environment dependent upon Department discretion and business needs; some travel may be required. The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the assignment. Changes to this document may only be made by a member of the Human Resources Department.