Product Quality Senior Data Analyst

Job Description - Seeking a Senior Data Analyst to support their Global Ultrasound team. This role will play a critical part in data-driven decision-making for service requests, defects, and root cause issues, ultimately leveraging data and analytics to mitigate escalations and improve overall product quality. Responsibilities - • Analyze large datasets from service records, customer escalations, warranty data, and product quality reports. • Work with Excel to analyze and structure data and identify trends and root causes of defects, supporting product improvement initiatives. • Query databases using SQL (from scratch), Tableau, and other analytics tools to extract and manipulate data. • Build Power BI dashboards and Smartsheets from scratch for automated, real-time data visualization. • Develop and present insights to stakeholders, including leadership and cross-functional teams. • Automate data collection and reporting processes, ensuring timely and accurate updates. • Transform and interpret complex log data from scanners and devices for meaningful analysis. • Collaborate with global teams to improve data utilization and decision-making. • Drive thought leadership, guiding teams on how to interpret/leverage data for business impact. Qualifications & Requirements - • Strong database querying skills (SQL, Tableau, Power BI). • Proficiency in M365, Excel (x/vlookups, pivot tables), and Smartsheets. • Experience analyzing service records and customer support data and create dashboards in Power BI and automate data refresh processes. • Required skill – Data Analytics, SQL, Power BI, Tableau, Excel, Smartsheets • Preferred skills – Dashboards, Data Analysis • Experience – 4+ years