Product Support Analyst Hybrid

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Generis TEK Inc., is seeking the following. Apply via Dice today! We have Contract role Product Support Analyst Hybrid for our client at Irvine CA. Please let me know if you or any of your friends would be interested in this position. Position Details: Product Support Analyst Hybrid-Irvine CA Location : Irvine, CA 92618 - Hybrid Project Duration : 12+ Months Contract Pay Rate : $29 an hour on W2 Job Summary: • The Product Support Analyst I is responsible for ensuring the reliability and high-quality performance of Taco Bell s leading Front of House platforms, specifically the electronic Prep system (Prep E). • This role directly impacts the Taco Bell business by empowering our software development teams to deploy agile enhancements to this cutting-edge platform via monitoring and alerting around system health and defect leakage, while enriching the documentation and troubleshooting processes used to support the platforms at the restaurant level. • With this position, you ll have the opportunity to work with industry-leading tools such as Data Dog, Amazon Lambda, Retool, and Grafana. The Product Support Analyst I will report to the Sr. Infrastructure Engineer. The Day-to-Day: • Lead Front of House platform support, specifically for the electronic Prep system (Prep E), ensuring consistent, high-quality service and system reliability. • Support the enhancement of our monitoring and alerting solutions (Data Dog, Grafana, AWS Lambda) • Take a proactive, hands-on approach to technical troubleshooting, diving deep into issues to identify root causes and implementing technical improvements. • Enrich the knowledge base and troubleshooting processes used to support the systems at the restaurants • Build tools and automation solutions that streamline support processes, reduce manual effort, and improve system reliability. Is this you? • At least 1-3 years' experience in any of the following areas: Observability, Software Engineering, Automation, DevOps, or SRE space • Strong communication, presentation, and problem-solving skills, with a proven ability to translate business requirements into technical solutions. You re a skilled storyteller who can engage stakeholders at all levels. • Some familiarity with software development, such as: SDLC and CI/CD principles, basic understanding of object-oriented programming and scripting language, Infrastructure as Code