Product/Business Analyst

Job#: 3028937 Job Description: Product/Business Analyst Location: Charlotte, North Carolina (On-site) Employment Type: Contract Contract Duration: 11 Months Role Overview This role will support the Productivity Platform team with the planning and execution throughout the product lifecycle for a critical service offering, Network File Share. The analyst will play a key role in assisting the Network File Share Product Management team with tactical and strategic efforts. The focus will be on documentation, research, responding to client inquiries, identifying areas for operational and process improvements, and reporting and tracking. Key Responsibilities • Assist the Product Owner in the development, review, and update of online training material including FAQs, how-to instructions, and productivity tips. • Assist the Product Owner in the development, review, and update of governance materials including product standards, policies, use agreements, best practices, and guidelines. • Act as a liaison between the end user and the functional and strategic Network File Share teams, including Engineering, Storage Operations, Access Management, Access Review, Product Management, and Support. • Partner with Business Relation Managers and Network File Share teams for client outreach where needed, such as lunch and learn sessions, presentations, and business engagements. • Respond to product support inquiries received via email, IM, or discussion boards. • Identify and address support trends within the user community. Required Qualifications Experience: • 5+ years of product/business analysis experience. • Knowledge of collaboration and productivity platforms, preferably with unstructured data platforms. • Ability to manage complex priorities simultaneously with strong attention to detail in a fast-paced environment. • Demonstrated ability to influence, negotiate, and drive results. Skills: • Superior communication and facilitation skills, with the ability to present to large audiences. • Excellent organizational skills, including the ability to prioritize work and meet deadlines. • Strong business-centric mindset with a can-do attitude. • Excellent analytical skills, with the ability to produce data analysis, pivot charts, and reports. • Excellent written and presentation skills for creating clear and concise documents. • Self-motivation, self-direction, and the ability to manage multiple priorities without sacrificing quality. Preferred Qualifications • Bachelor's degree in Information Technology or a related field. • Experience with Network File Share and SharePoint. • Experience with Microsoft 365, SQL, and script writing. • Light SharePoint development skills. • Experience on large, enterprise-scale initiatives. • Solid project management skills. • Financial industry experience. • Familiarity with PPRT, PCM, Project Management tools, and MS Office. Compensation & Benefits The pay rate for this position is between $48.00 and $53.56 per hour. A comprehensive benefits package is available for eligible employees. This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Apex uses a virtual recruiter as part of the application process. Click here for more details. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide. Apex Systems is part of the Commercial Segment of ASGN Incorporated. NYSE: ASGN 4400 Cox Road Suite 200 Glen Allen, Virginia 23060 Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.