About The Job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. About Customer Compliance Group (CCG) Customer Compliance Group (CCG) is a business area that ensures that HMRC successfully collects the full and correct amount of money due from UK taxpayers, investigates offences against the tax system and takes action to identify and mitigate potential threats. The compliance work we carry out across CCG is vital in making sure HMRC is collecting the money that pays for the UK's public services and giving financial support to people. About PaCT. COD PaCT's remit is to support the business in building professionalism and operational capability; and through that to enhance the experience of our customers and build their trust in HMRC. We are responsible for ensuring that CCG's Compliance Professional Standards are consistently implemented and outcomes measured. PaCT is dedicated to understanding and enhancing the compliance customer journey. Additionally, we oversee the One-to-Many function and have joint responsibility with Legal Group to deliver on the outcomes of the Strategic Litigation Project. Job Description PaCT instils high levels of professionalism and customer experience across CCG. This role will be driven by data to assess areas of strength and improvement across the business. You will be working with stakeholders across the business, identifying and assuring data from a range of sources to enable us to provide compelling narratives on our performance against the Compliance Professional Standards. You will work to deliver a quality service to stakeholders across CCG, providing regular and bespoke performance narratives and reports. The successful candidate will be interrogating and analysing various data sets and instilling an ethos of continuous improvement in how we collect, assure and present data. You will be part of the team's effort to drive up performance by identifying trends and themes and advising relevant stakeholders. The successful candidate must be able to pass SC security checks. Please contact the vacancy holder if you are unsure. Person specification Key Duties Will Include Using Power BI to ingest data from various sources, produce data models and flows and generate high quality visuals, capable of being cut to directorate/ sub directorate level. Extract and analyse data sets from a variety of sources; including identifying trends in the data and formulating proposals to improve delivery. Working with team colleagues to assure the accuracy/quality of all the data contained in the Hubs and take action to remedy or escalate issues. Working with Customer Support & Resolution (CSR) operationally facing teams to build effective systems to collect their data and visualise it. Produce bespoke reports using a variety of data sources for COD SLT and wider stakeholders. Deal with ad-hoc requests to often urgent deadlines. Assist, and where appropriate mentor, coach and develop colleagues; particularly upskilling on Power BI and it's use to drive performance. Maintain engagement with key stakeholders of all grades to ensure that data is received in a timely and accurate format. Support the wider team priorities, with flexibility to work across the team as and when required. Be an advocate for change. Essential Criteria • Must be proficient in building and using Microsoft products including Excel and Power Bi. • Previous experience of ingesting multiple complex data sources, building data flows, and generating visuals. • Experience of using data and metrics to drive improvement, feeding into high level narratives that align with business performance and objectives. • Experience of successfully developing data solutions, tailored to the varying needs of customers. • The ability to identify and develop automation techniques to provide high quality, streamlined and cost-effective data analysis. • Strong organisational skills with a proven ability and resilience to work to tight and sometimes conflicting deadlines. • Good drafting and verbal communication skills to positively influence senior stakeholders. Desirable Criteria • Good awareness of GDPR and security considerations in respect of data handling. • Experience building, using, and maintaining Power Apps, Power Automate and SharePoint Lists. Transitional Sites For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These Sites Are • Waterview Park, Washington - moving to Pilgrims Quarter, Newcastle • Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle • Centenary Court, Bradford - moving to 7 and 8 Wellington Place, Leeds • Lynx House, Portsmouth - moving to No.1 The Goodsyard, Portsmouth • Telford Plaza, Telford - moving to Parkside Court, Telford • Trinity Bridge House, Manchester - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Benefits Alongside your salary of £36,320, HM Revenue and Customs contributes £10,521 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. • Family friendly policies. • Personal support. • Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Selection process details How To Apply As part of the application process, you will be asked to provide the following: • A name-blind CV including your job history and previous experiences. • A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and Person Specification outlined in the advert. • A 250-word Technical Statement. Please provide an example of your approach to resolving a data 'problem' involving multiple data sources, using MS Power Bi. Please explain how this was used in practice and the benefits for the intended users. Please complete a separate statement (Max 250 words) for the Desirable Criteria, if applicable to you. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview. Further details around what this will entail are listed on the application form. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. Sift At sift, your CV, your Personal Statement and your technical statement, will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your experience will be assessed. There will also be a presentation, details will be sent with the interview invite. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date)'. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Reserve List A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account. Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location. Criminal Record Check Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy. Reasonable Adjustments We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. If you need a change to be made so that you can make your application, you should: • Contact the UBS Recruitment team via as soon as possible before the closing date to discuss your needs. Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional. Additional Security Information Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post. Important Information For Existing HMRC Contractual Homeworkers This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to. Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations. Questions relating to an individual application must be emailed as detailed later in this advert. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. New entrants will join on the minimum of the pay band. Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract. If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality Requirements This job is broadly open to the following groups: • UK nationals • nationals of the Republic of Ireland • nationals of Commonwealth countries who have the right to work in the UK • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).