Project Delivery Manager - Business Development

Who Are We Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals. A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated. In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here. About The Role Project Delivery Manager | Business Development We are looking for a Project Delivery Manager to join our Business Development team on an 18‑month fixed term contract, to lead delivery of a strategic Client Discovery programme. Client Discovery is a cross‑business initiative designed to build a clear, data‑led understanding of Knight Frank’s client base, capabilities, areas of expertise and levels of integration. The programme brings together client data cleansing and analysis across Commercial business units to generate reliable, actionable insight that informs strategy, growth and improved integration. The Project Delivery Manager will be responsible for planning, coordinating and governing delivery of this programme, ensuring workstreams are prioritised, sequenced and delivered to meet senior stakeholder requirements. The Business Development Team The Business Development team sits within the Commercial Division and operates across a range of disciplines, including new business/lead generation, client profiling and targeting, pitching, client relationship management and new business referrals. The successful candidate will join a close-knit team, working collaboratively alongside data and client development experts, whilst playing a key role in engaging the wider business to identify proactive opportunities to win work based on high-quality data and insight. Role Purpose and Overview The Project Delivery Manager role is responsible for end‑to‑end delivery of a phased roll-out Client Discovery programme. Having completed phase 1 of an iterative programme we are looking for someone comfortable with working in a changeable environment, able to accept progress may not always be linear and confident to engage with business teams with variable appetite for change. The role will lead project planning, workflow and governance across all phases of delivery, translating strategic questions and analytical requirements into structured workplans, timelines and deliverables. Working closely with the Business Development Data team, service line analysts and business stakeholders, the Project Delivery Manager will ensure insights are delivered at the right time, communicated effectively and positioned for adoption and action. This is a delivery and coordination role. Responsibility for data quality, data cleansing and analysis sits with specialist data and analyst roles. Key Responsibilities • Delivery Planning – own and maintain the end‑to‑end plan for the Client Discovery programme, including phases, dependencies and transitions. • Workstream Delivery – coordinate activity across Client Discovery workstreams, ensuring required inputs are in place and delivery is sequenced correctly. • Stakeholder Management – work with Client Development and Commercial team leaders to agree scope, required outputs, delivery timelines and escalation points. • Stakeholder Communications – provide clear, structured updates to senior stakeholders on progress, delivery risks and key decisions. • Reporting – ability to synthesise data discovery outputs and actions, playing back findings in the most appropriate way and at the right time across various audiences. • Alignment to Client Development Methodology – ensure Client Discovery outputs and reporting align to the Business Development Team’s Client Development approach. • Client Feedback – coordinate linkage between Client Discovery workstreams and the Client Feedback programme, ensuring relevant insights are incorporated. • Return on Investment – collaborate with the Data Team to determine and model measurable ROI arising from Client Discovery outputs. • Driving Change – collaborate with Client Development managers to translate outputs into clear actions; effecting change to Commercial team business plans, growth priorities and integration. • Tracking Outcomes – support tracking of agreed actions and impact measures following delivery of Client Discovery insights. What Experience You Will Need • Proven experience managing complex, multi‑stakeholder projects or programmes in a professional services, consulting or commercial environment. • Ability to translate high‑level objectives into structured plans and deliverable workstreams/ • Be able to demonstrate “hands-on” delivery implementation. • Experience working alongside analytical or technical teams, with an appreciation of dependencies between data, analysis and delivery. • Excellent communication skills, with the confidence to engage credibly with senior stakeholders. • Strong organisation skills, with a disciplined approach to prioritisation, tracking, implementation and evaluation. • Experience or understanding of a commercial property environment would be advantageous, but not essential. Systems & IT • Microsoft Office - strong working knowledge of Excel, Word, Outlook, PowerPoint. • Project management frameworks - familiarity with recognised methodologies such as CMI, APM or PRINCE2 (certification advantageous, not essential) • Data visualisation platforms – awareness or working familiarity with tools such as Power BI or Tableau, sufficient to interpret outputs, understand dependencies and support delivery of data-led workstreams (advantageous, not essential). Person Specification • Highly organised, structured and delivery focused. • Calm and confident under pressure, with ability to manage competing demands. • Motivated to “roll up sleeves” and get things done • Proactive problem-solver with strong judgement and attention to detail. • Effective communicator, able to engage credibly with senior stakeholders to drive change. • Flexible and able to prioritise workload effectively. • Ability to develop and implement clear and robust plans. • Proactive self-starter with sound judgment and initiative. • Collaborative team player with a positive approach to routine tasks. Competitive salary Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.