RCI-CONE-27203-1 Business Data Analyst (Customer Support) in Houston, TX (Hybrid) (Only W2)

Data Operations / Customer Support Specialist (Only w2 candidates, NO C2C) Number of Openings: 5–9 Contractors Work Type: Mostly Remote (occasional office meetings) Role Overview This role supports customer onboarding and utility coordination through high-volume data entry, customer outreach, and request prioritization. Success in this role depends on strong attention to detail, customer service skills, and the ability to meet weekly productivity metrics. Key Responsibilities • Perform accurate, high-volume data entry related to customer onboarding and utility outreach • Prioritize and manage incoming customer requests (billing inquiries, payment escalations, etc.) • Communicate with utilities and internal teams to resolve issues • Audit work for accuracy and provide feedback for process improvements • Meet weekly performance metrics and deadlines Required Qualifications • 1–3 years of work experience (open to entry-level candidates) • Bachelor’s degree required (or extensive relevant work experience considered) • Strong attention to detail and analytical mindset • Customer service experience (internal or external) • Ability to collaborate with cross-functional teams Technical Skills • Microsoft Excel: Intermediate level (working with spreadsheets and templates; no advanced formulas, macros, or VLOOKUPs required) Nice-to-Have • Utility industry experience (not required; training provided) Work Arrangement & Equipment • Primarily remote role • Occasional onsite meetings (not weekly) • Company provides laptop and headset • Candidate must provide their own monitor(s), if needed