Job Code : RCI-LON-121784-1 Job Title: Storage & Backup Lead Engineer Location: Joliet, Illinois 60433 Duration: 12 Month extension possible based on needs and performance Minimum Salary: $43.00 Per Hourly Maximum Salary: $47.00 Per Hourly Location: Must be local to Joliet/Chicago, or Owings Mills, MD Duration: 12 months – may be extended (FT, M-F, 8am – 5pm, hybrid per either location (T,W,TH onsite) Start date: ASAP, manager is looking to hire and onboard for earliest start date (Mid-late April) Position Requirements: • Provide hands on support for delivery and maintenance of IT solutions. • Provide IT teams and business personnel with technology solutions by weighing advantages of technology standards, market availability of products, and risks and benefits of technology to meet business/IT needs. • Maintain significant customer engagement, work planning, project management services provided to IT customers PRIMARY PURPOSE OF POSITION • Provide hands on support for delivery and maintenance of IT solutions. • Provide IT teams and business personnel with technology solutions by weighing advantages of technology standards, market availability of products, and risks and benefits of technology to meet business/IT needs. • Maintain significant customer engagement, work planning, project management services provided to IT customers. PRIMARY DUTIES AND ACCOUNTABILITIES • Analyze complex hardware and software issues associated with storage related technologies, including Netapp NAS/SAN, Dell/EMC SAN, Azure Netapp Files, OCI, and Fiber Channel Switch management. • Analyze complex hardware and software issues associated with complex storage platforms including Dell EMC, NetApp, and others. • Configure and maintain Dell EMC Data domain and Veritas Netbackup. Experience with Cohesity a plus. • Maintain and monitor Wintel, Linux and VMware platform health and performance from a storage perspective. • Maintain storage inventory information to ensure accuracy of configuration management DB. • Support the production release management system for documenting, planning, and implementing IT changes. • Plan, coordinate, communicate and implement patching activities for Storage and Backup platforms. • Refine and automate regular processes, track issues, and document changes. • Assist in racking and stacking of storage devices in Client datacenters. • Provide 24x7 support and participate in on call rotation for critical production systems. • Perform scheduled maintenance and support release deployment activities after hours. • Provide technical expertise and/or solution delivery support for maintaining performance and reliability of server solutions. • Maintain and enhance engagement with business and IT partners to sustain service levels and high availability of server compute services. Visible and accessible to clients providing guidance for how to successfully request new devices as needed. • Build and maintains knowledge of new technologies or technology opportunities for on-prem and Cloud based services. • Assists in coordinating and implementing planned infrastructure changes for business and/or IT clients. • Ensures proper implementation of technology both within the production and the development environments. • Looks for ways to automate processes to allow more efficient use of resources. • Finds ways over, around and through barriers to success. Self-starter. A results-oriented doer. • Promotes and encourages Diversity, Equity & Inclusion Minimum Qualifications: • Bachelor’s Degree (Computer Science or related field) and 5-7 years relevant experience (IT infrastructure support, application support, cloud computing, disaster/recovery) or 6-9 years of relevant work experience. • Storage Team Experience – 3 to 5 years in an enterprise environment. • Demonstrated proficiency in Storage operational domain. • Ability to lift up to 25lbs to rack servers with assistance and use of server lifts as needed. • Ability to travel domestically. • 24/7 on-call rotational duties. Preferred Qualifications: • Experience administrating servers and storage on-prem (physical and virtual) and in Microsoft Azure and Oracle Cloud Infrastructure. • Experience with Windows Server 2016-2022, HPE ProLiant Hardware, Oracle Enterprise Linux, Solaris, Exadata hardware helpful • Experience with scripting language such as Python, Shell • Zerto experience. • Certifications such as Azure Administrator, Oracle Cloud Administrator, VMware, EMC, and NetApp helpful • Demonstrated ability with knowledge in current versions of VMware hypervisor technology. • Excellent communications skills - Able to effectively communicate highly technical information in non-technical terminology (written and verbal). • Makes well-thought-out decisions on complex or ambiguous issues. • Understanding of change management principles associated with sustaining high availability of systems and preventing change related incidents due to human performance factors. • Takes good directions from Manager in performing required work. • Independence level: works under supervision of Manager.