RCI-UST-20302-1 Business Analyst (ERP Integration)

Job Summary: Role Overview: The Senior Business Analyst will lead business analysis for Customer Experience and Service-related initiatives with strong involvement in ERP, MRP, and APS workflows. This role requires deep business process understanding, strong data/analytics skills, and the ability to collaborate across cross-functional teams to define requirements and ensure successful solution delivery. The individual must be able to communicate clearly with both business and technical stakeholders. Key Responsibilities: • Partner with stakeholders to understand and define business needs related to Customer Experience and Service operations. • Analyze and document business processes, workflows, system interactions, and data flows. • Lead requirements elicitation and translate business needs into user stories, functional requirements, and acceptance criteria. • Support ERP integration efforts and ensure alignment between operational processes and system capabilities. • Collaborate with Data & Engineering teams to design and validate reporting, dashboards, and analytics solutions (Power BI preferred). • Interpret data using SQL and business intelligence tools to support decision-making and solution recommendations. • Work effectively in Agile Scrum teams, participating in backlog refinement, sprint planning, and UAT. • Communicate complex technical topics in a simple, structured manner to non-technical stakeholders. • Influence and drive outcomes across teams without direct authority. • Maintain business analysis artifacts and contribute to continuous process and methodology improvement. Required Skills & Experience: • 7–10 years of Business Analysis experience in Customer Experience, Customer Service, or Operations domains. • Strong understanding of ERP / MRP / APS processes and data structures. • Hands-on experience with SQL and BI/analytics tools, especially Power BI. • Familiarity with enterprise data platforms such as Databricks and AWS. • Proven ability to lead requirements and strategic discussions across business and technical teams. • Excellent communication, documentation, stakeholder management, and presentation skills. • Solid knowledge of Agile delivery and working in cross-functional Scrum teams. Preferred Skills: • AWS (data & analytics services) • Databricks • GitHub for versioning and collaboration • Power BI advanced modeling & visualization