R&D Enterprise Tools Operations Specialist

🔬 R&D Enterprise Tools Operations Specialist 📍 Location: Oro Valley, AZ 85755 🕒 Duration: 11 months (with possibility of extension) 🌍 About the Team The Digital Innovation and Operational Services Chapter is a global R&D organization dedicated to transforming how we work. We simplify systems, harmonize tools and processes, and connect teams across regions—so scientists and engineers can focus on what matters most: developing innovative products for patients 💡💊. Our mission is to digitize, automate, and streamline internal operations, improving productivity, efficiency, and collaboration across global R&D. 🚀 Role Overview We’re looking for an R&D Enterprise Tools Operations Specialist to join our global support team. This role is perfect for someone who is highly organized, detail-oriented, and enjoys learning complex systems while helping others succeed. You’ll play a critical role in supporting enterprise R&D tools, ensuring smooth operations, data integrity, and compliance—while also helping identify opportunities for automation and process improvement 🤖✨. 🛠️ Key Responsibilities • 📥 Execute R&D System Requests • Accurately fulfill enterprise tool requests using strong knowledge of systems, compliance, and R&D processes. • 🧑 💻 Provide Timely Expert Support • Deliver professional, empathetic, and responsive support to global R&D users. • 🧠 Serve as a Business Application Expert • Act as a subject matter expert for one or more complex R&D business applications. • 🧪 Specialize in R&D Processes • Build expertise in areas such as records management, lab data management, and change requests. • ⏱️ Maximize Scientist Productivity • Streamline workflows and reduce administrative effort for scientists and engineers. • 🔮 Anticipate Customer Needs • Proactively support users by leveraging strong organizational and system knowledge. • 🌐 Maintain Global Service Excellence • Collaborate effectively in a diverse, global, and hybrid team environment. • 🔄 Drive Process Improvement • Identify inefficiencies and propose digitization and automation solutions. • 🤖 Automate Administrative Tasks • Apply or develop automation and AI-based solutions to reduce repetitive work. • 🔐 Ensure Data Integrity & Compliance • Operate in strict alignment with regulated R&D processes and audit requirements. 🎓 Qualifications • Bachelor’s degree (technical, scientific, or business-related preferred) 💼 Experience • 2+ years of experience in operations, technical support, system administration, or relevant academic projects/internships 🗣️ Language Skills • Excellent written and verbal English skills to support a global organization 💻 Technical Skills Required: • Ability to quickly learn new software systems and business processes Nice to Have: • Experience with EDMS, LMS, or Project Management tools • Knowledge of data structures, databases, automation, scripting, or AI tools • Familiarity with SAP, Cornerstone, Google Workspace, and Microsoft Office ⭐ Core Competencies • Strong execution skills with exceptional attention to detail • Proven ability to follow complex processes accurately • Excellent collaboration and interpersonal skills in global/hybrid teams