R&D Tools Automation Specialist

Job Title: R&D Tools Automation Specialist Duration: 12 Months Location: Tucson, AZ/Hybrid Pay Rate: $ 42.85/hr Job Description: We are seeking an R&D Enterprise Tools Operations Specialist to join our global support team. You are well organized and detail oriented. You will be the reliable service provider handling critical system requests within our core business tools, ensuring our scientists and engineers worldwide can focus on developing innovative products for patients. Key Responsibilities • As a part of a global centralized expert support team, execute enterprise tool system tasks based on R&D customer requests, leveraging expert knowledge of business tools, compliance requirements, and R&D teams and processes. • Execute R&D System Requests: Fulfill customer tool requests using expertise in business systems and compliance standards. • Execute data migration, system testing, and User Acceptance Testing (UAT). • Provide Timely Expert Support: Offer professional, empathetic, and quick solutions to R&D operational issues and system problems. • Expert in our Global Business Applications: Act as the subject matter expert for one or more complex R&D business applications. • Specialize in R&D Processes: Develop deep expertise in key processes (e.g., records management, lab data, change requests) for high-accuracy execution. • Maximize Scientist Productivity: Use your expertise across business data and organizational structure to streamline operations and save significant time for R&D scientists. • Anticipate Customer Needs: Build organizational know-how of R&D roles and priorities to deliver proactive system support. • Maintain Global Service Excellence: Demonstrate a strong, collaborative customer service mindset within a diverse, global team. • Drive Process Improvement: Identify manual steps and actively suggest opportunities for digitization and improvement. • Automate Administrative Tasks: Apply or develop automation and AI tools to reduce administrative load on R&D staff. • Ensure Data Integrity and Compliance: Guarantee all activities strictly adhere to regulated R&D processes, supporting audits and data retrieval. Requirements: • Education: Bachelor's degree, preferably in a technical, scientific, or business discipline. • Experience: 2+ years of professional experience in an operations, technical support, or system administration role, or equivalent academic projects / internships • Provide hands-on support for R&D business tools like Retina, Cornerstone, and other enterprise systems. • System Proficiency: Ability to quickly learn new software, systems, and processes is essential. • Prior experience in enterprise business applications is desirable (e.g., Electronic Document Management Systems, Learning Management Systems, or Project Management tools). • Education and experience in data structures, databases, automation, scripting, AI prompt engineering and/or development of AI agents is desirable • Tools: Experience with SAP, Cornerstone, Google Suite and Office Suite is a plus. Equal Employment Opportunity Statement Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law. Americans with Disabilities Act (ADA) If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department Other Employment Statements Intelliswift participates in the E-Verify program. Learn More For information on Intelliswift Software, Inc., visit our website at www.intelliswift.com.