Regular IT Systems Management Analyst

Position: Regular IT Systems Management Analyst Location: Worcester, Massachusetts, United States, 01608 Client: Optum Rate: $40 Note: for this role the requirement changed its seems that client will look for on-site Office location: 100 Front Street, Worcester, Massachusetts, United States, 01608 and there is high chance that we will need new local profiles Project description: The System Management Analyst will support a large-scale enterprise infrastructure project focused on optimizing data center operations, enhancing virtualization environments, and ensuring system reliability across critical business systems. The role involves maintaining and troubleshooting Red Hat Linux systems, managing VMware and SAN storage infrastructure, and performing physical hardware deployments in a dynamic and high-availability environment. The analyst will play a key role in preventive maintenance, root-cause analysis, and continuous improvement initiatives to support business continuity and service excellence. Responsibilities: System Management Analyst Key Responsibilities: 1. Perform System-Wide Preventive Maintenance Conduct regular system checks and implement preventive measures to ensure optimal performance and minimize downtime. 1. Investigate and Resolve System Issues Lead root-cause analysis and resolution of system-related incidents to maintain operational continuity and performance. 1. Manage Virtualization Environments Administer and support VMware environments, including configuration, monitoring, and optimization of virtual machines and related infrastructure. 1. Support Data Center Operations Contribute to the design, build, and maintenance of data center infrastructure, including power, cooling, and space planning. 1. Configure and Manage Storage Systems Utilize Logical Volume Manager (LVM) for storage configuration, including volume groups, logical volumes, and file systems. Manage SAN and NAS storage platforms (DELL, NetApp, PURE), including provisioning, monitoring, and troubleshooting. 1. Perform Physical Hardware Management Rack and stack physical hardware, manage cabling, and ensure optimal physical layout and connectivity in data centers. 1. Administer Linux-Based Systems Perform advanced troubleshooting and performance tuning on Red Hat Enterprise Linux systems (RHEL 8 & 9). Maintain compliance with Red Hat system lifecycle policies. 1. Develop and Use Automation Scripts Create and maintain Shell scripts to automate tasks such as SAN snapshot configuration, monitoring, and system maintenance. 1. Ensure System Reliability and Availability Monitor system health, performance, and resource utilization to ensure service availability and adherence to SLAs. 1. Document Systems and Procedures Maintain up-to-date technical documentation, including system configurations, procedures, and troubleshooting guides. cycle Citrix General duties: Entry level to intermediate knowledge of Citrix Virtual Apps and Desktops version 2203 and newer a. Creating applications b. Publishing applications c. General Citrix troubleshooting skills Entry level to intermediate knowledge of Citrix NetScalers a. Creating VIPs b. Troubleshooting issues with VIPs Entry level to intermediate knowledge of Citrix PVS a. Knowledge of version based image management Knowledge and experience with Windows Server 2016 and newer a. Patching b. Troubleshooting Skills Must have: Qualifications needed: No less than 4 years of relevant to the role experience. System-wide preventive maintenance. Experience running root-cause investigations for system issues. Knowledge and understanding of VMware and virtualization Knowledge on Data Center design and build Knowledge of LVM for configuring storage, (Volume Groups, Logical Volumes, file system). Knowledge of storage ( DELL, NetApp, PURE) Knowledge on how to rack and stack physical gear Knowledge of Linux troubleshooting commands for addressing Linux problems for instance troubleshooting performance issues. Knowledge of Red Hat in general (RHEL8 and RHEL9) and knowing the Life cycles. Knowledge of SAN storage and setting up snapshots using SHELL scripts. knowledge of VMWARE RDM storage. Knowledge of cabling and overall physical rack and stack of equipment Nice to have: Ability to manage multiple tasks and priorities in a matrix environment, strong problem-solving skills and attention to detail Excellent time management, organizational, and prioritization skills with the ability to balance multiple priorities Demonstrated ability to communicate ideas clearly and concisely, interface and present to leadership effectively Communicate effectively, excellent interpersonal and communication skills, both written and verbal Build trust and form effective relationships with stakeholders