h3 Technologies, LLC

RightNow Developer

⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for a RightNow Developer (Oracle Service Cloud Consultant) with a 10-11 month contract, remote work, and a pay rate of "unknown." Requires 10+ years of OSvC development experience, Oracle certification preferred, and strong integration skills.
🌎 - Country
United States
💱 - Currency
$ USD
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💰 - Day rate
Unknown
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🗓️ - Date
October 14, 2025
🕒 - Duration
More than 6 months
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🏝️ - Location
Remote
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📄 - Contract
1099 Contractor
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🔒 - Security
Unknown
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📍 - Location detailed
Virginia Beach, VA
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🧠 - Skills detailed
#Documentation #Scripting #Cloud #Data Migration #Stories #Oracle #.Net #JavaScript #Migration #Automation #REST API #Scala #Computer Science #REST (Representational State Transfer) #iOS
Role description
No c2c- w2/1099 USC/GC Job Title: Oracle Service Cloud (OSvC) Consultant Location: Remote Maximum Expected Travel: 20% - Company will bear the expenses Duration: 10-11 Months Contract Responsibilities: We are seeking an experienced Senior CX Cloud Consultant with experience in implementing Oracle CX Cloud and Oracle Mobile Application framework to join our practice. This is a hands on role focused on enhancing existing landscape for the customer and working closely with our customers with routine reviews on suggestions and solutions. Candidate must be proficient in solution design, business process analysis, configuration, testing and system integration. This is a remote position. • Responsibilities:Serve as the senior developer for Oracle Service Cloud (OSvC), leading the design, development, and implementation of technical solutions. • Own and deliver technical features, enhancements, and user stories that align with business objectives and client needs. • Evaluate the impact of proposed changes and recommend scalable, efficient solution improvements. • Lead technical workshops, demonstrations, and working sessions, collaborating effectively with cross-functional teams and clients. • Prepare, maintain, and review detailed system documentation, including technical specifications and user guides. • Monitor and analyze agent and system performance to identify gaps, optimize efficiency, and improve overall service delivery. • Provide data-driven insights through ad hoc reporting, analytics, and performance dashboards to support business decisions and success metrics. • Design and maintain custom reports and dashboards tailored to stakeholder needs. • Perform application administration tasks, including user and role management, configuration updates, data rules, and feature activations. • Enhance and maintain mobile applications for iOS and Android using the Oracle Mobile Application Framework (Oracle MAF). • Continuously assess client operations, recommend CX best practices, and drive measurable improvements in efficiency and effectiveness. • Qualifications:Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience. • 10+ years of hands-on development experience with Oracle Service Cloud (OSvC), including deep knowledge of Oracle APIs. • Proven track record delivering end-to-end OSvC implementations, including at least three full project lifecycles (preferred). • Experience designing and building custom solutions using the OSvC framework (.NET, JavaScript) and the Widget Framework (UI/UX layers). • Demonstrated expertise integrating OSvC with COTS platforms, middleware, and cloud telephony solutions (e.g., Genesys, IVR, SMS, CTI toolbars). • Proficiency in integration technologies such as SOAP and REST APIs in the context of Oracle Service Cloud (RightNow CX). • Strong background performing root-cause analysis, technical troubleshooting, and data migration for complex environments. • Oracle Service Cloud certification (preferred). • Familiarity with Oracle Mobile Application Framework (Oracle MAF) considered a plus. • Knowledge, Skills, and AbilitiesIn-depth knowledge of OSvC components: Agent Desktop, Workspaces & Workflows, CPM, Agent Scripting, Knowledge Management, Rules, UI customization, Analytics, Custom Objects, and ROQL. • Understanding of Oracle Service Cloud architecture layers, specifically OIA, OSvC, and UI/UX (Widget Framework). • Skilled in extending, customizing, and developing Oracle Service Cloud widgets for Chat, Knowledge, and Email. • Strong grasp of Oracle Policy Automation (Intelligent Automation), Knowledge Advanced, Social Relationship Management, and Oracle Mobile Service Cloud/Chat Bot functionality. • Ability to configure and manage Oracle/RightNow CX components, business rules, and integrations across systems. • Experience designing and documenting business processes, solution architecture, testing, and user training. • Excellent analytical and problem-solving abilities for identifying performance gaps and optimizing system efficiency. • Exceptional communication and stakeholder engagement skills, with proven success collaborating across business and technical teams. • Capable of handling complex UI customization and integrations involving multiple systems. Best Regards, Grace Abinezer Recruitment Consultant | H3 Technologies, LLC 📞 (859) 287-0731 📧 grace@h3-staffing.com 🌐 www.h3-technologies.com 71 Cavalier Blvd., Suite 208, Florence, KY - 41042 linkedin.com/in/grace-ebenezer-bb66a0251