SaaS Operations Manager

Description The SaaS Operations Manager leads a team responsible for day‑to‑day operational functions related to client onboarding, maintenance, and agreement processing. This role manages both onshore and offshore staff (3 offshore employees, one serving as team lead) and oversees workload quality, SLA adherence, escalations, and cross‑department collaboration. The Manager partners closely with Directors and SVPs in Sales, identifying operational issues and ensuring timely resolution. The role will also co‑lead automation initiatives alongside internal products, including automating service orders, agreements, and onboarding workflows. The Manager is responsible for retraining staff when needed, distributing workload, improving time‑to-resolution metrics, and identifying opportunities for efficiency and automation. This is a hybrid position based in the Ontario, CA office (first 90 days fully onsite). While industry experience is not strictly required, familiarity with SaaS or financial services greatly improves transition into the role. The team is expanding, and the position plays a key role in long‑term succession planning — with expected future opportunities for leads and supervisors underneath this role. • Must be able to evaluate operational issues, reduce cycle time, and improve efficiency. • Must have history of meeting KPIs and demonstrating measurable operational improvements. • Must lead a combined team of 7 (4 onshore, 3 offshore including offshore team lead). • Must be able to partner closely with C-suite leadership (Directors, SVPs) and manage high‑stakes communications. • Must be able to participate in automation initiatives involving service orders, agreement workflows, and AI‑supported processes. • Should be capable of identifying gaps, retraining staff, auditing workload quality, and improving SLAs. Skills Operational management, Operation, data visualization, data analysis, MS excel, salesforce.com, DocuSign, management skills, Leadership, power bi, UiPath, salesforce CRM, Python, scribe, windows, LucidChart, automation Top Skills Details Operational management, Operation, data visualization, data analysis, MS excel, salesforce.com, DocuSign, management skills, leadership Additional Skills & Qualifications • 3–5+ years working in an Operations environment with measurable impact • 2+ years in a supervisor, team lead, or manager role • Experience leading high-output teams and aligning to metrics • Strong computer/software skills; ability to build dashboards, workflows, and automation • End user experience with CRM tools such as Salesforce and DocuSign • Ability to organize complex workflows and independently resolve issues • Experience with SaaS revenue models (deferred revenue, subscription services) • Familiarity with Salesforce • Experience with automation tools or AI concepts • Experience in financial industry, credit union, or CUSO environments • Experience with SOP documentation, workflow diagrams, or process tools • Prior exposure to offshore team structures Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based out of Ontario, CA. Pay And Benefits The pay range for this position is $37.80 - $47.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Ontario,CA. Application Deadline This position is anticipated to close on Jan 31, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.